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cmenard2002
April 25, 2019
Question

Fees

  • April 25, 2019
  • 6 replies
  • 0 views

Intuit QB Payroll Monthly Per Employee Fee Usage Fee??  What is this for?  I paid for the yearly subscription.

6 replies

BettyJaneB
BettyJaneB
April 25, 2019

Glad to have you here, @cmenard2002.

 

Allow me to help share some information about the employee usage fee for your payroll service.

 

On top of your annual payroll subscription fee, we have the employee usage fee. This is a monthly processing fee for your employees' transactions. The $2 dollar usage fee is per employee and it is a fixed amount regardless of how many paychecks you are going to create in a month. For example, you created a paycheck for 5 of your employees for the month of March, therefore you'll be charged for $10 for the employee usage fee.

 

To learn more about the QuickBooks Payroll Services, please check out this link: QuickBooks Payroll Services and Features for QuickBooks Desktop.

 

Also, to better discuss this matter with you, I'd suggest getting in touch with our Customer Care Team. They have the tools to check on your account and provide you with more details about this concern.

 

This should get you moving today.

 

Feel free to reach back out to me should you need anything else about payroll fees. I want to ensure you're taken care of. Have nice day ahead.

R
RD2018
October 17, 2019

How can I get an invoice for this fee?  I would like to have a receipt to go with my credit card statement.

My credit card is charged at least 2.13 per month or more depending on number of employees I pay. 

I have look online but can't find anyway to print something off that shows this charge.

Thank you.

Judy Davis

Rob's Refrigeration

J
JanyRoseB
October 17, 2019

Thanks for joining this thread, @RD2018.

 

You should be able to receive the invoice for usage fee if you're the Master Admin on your company file.

 

If you're not able to receive an email from Intuit, it might be caused by any of the following:

  • The email was moved to your Junk or Spam folder.
  • You use a custom email domain (example: johndoe@mycompany.com) or an email client (Outlook, Exchange, AOL, Thunderbird, etc.).
  •  Your internet service or domain provider blocks the QuickBooks Payments email address.

To find out what to do if you can't receive any emails, you can check this article: Unable to receive Intuit email. 

 

You can also contact our QuickBooks Desktop Support Team they have additional tools to pull up your account in a secure environment and further assists you in printing credit card statements for the usage fee. 

 

Here's how to contact our customer support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel. 
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

Please know that I'm just a post away if you have any other questions about the usage fee. Have a good day ahead! 

L
L4100
January 22, 2020

The question was the customer pays a QB Payroll monthly usage fee and an Annual Fee, why? You answered regarding the monthly fee however, not the annual fee.  Its my understanding the monthly fee is what we are charged per employee for payroll.  And the Annual fee is what we pay to process our payroll taxes or have questions regarding payroll I believe.  Correct me if I'm wrong.  I feel the annual fee is way to much! Our organization is in search of another program.  We have been using QB for decades.  However, there annual is almost $500, ridiculous!

    E
    Emily M
    January 23, 2020

    We’re glad to have you here in the Community, @L4100.

     

    To ensure you get the support you need in regard to the annual payroll fee, I’m happy to provide you further information. It’s easy to make sure the employees get paid on time. You’ll just enter the hours and we’ll do the rest for you. You’ll get reminders from us so your taxes and forms are on time. You may file your forms and pay taxes electronically.

     

    For annual subscribers, Intuit sends notices 45 days prior to the renewal date. The increasing of the pricing is to reflect the value of the offering which includes features like the after the fact payroll, full QuickBooks integration, fast client-ready reports, automatic tax calculations, and easy tax forms processing.

     

    For more information about QuickBooks payroll pricing, you can visit this article:

    https://quickbooks.intuit.com/learn-support/en-us/manage-intuit-subscriptions/accountants-intuit-enhanced-payroll-for-accountants-and/00/369885

     

    Let me know if you have other questions. I’m here to lend a helping hand. I hope you have a great evening.

    E
    Emma123
    June 25, 2020

    I have not been able to reach a person.  Called several times and only refers me to "help".  Ridiculous!!  I am looking for credit for the month of May and June credits ($80). There was no payroll due to c19.  Please credit my account or call me since I cannot call you. (REMOVED).  Thank you!

    Debbra Malchow

    Emily's Cookies and Cakes, Inc.

    IamjuViel
    IamjuViel
    June 25, 2020

    Hello, @Emma123.

     

    You can chat or set a callback with our Payroll Support team.

     

    Here are the steps to contact support:

    1. Click Help at the top menu and select QuickBooks Desktop Help.
    2. In the Have a Question? window, enter a topic.
    3. Click Contact us.
    4. Hit the Stat Messaging button.
      QBDT ChatSupport.PNG

     

    Our dedicated Phone Support team will contact you to help check your billing information and verify the charge on your debit card. They can also assist you in submitting a Refund Request Form to our billing department once confirmed it's unauthorized. 

     

    Also, you can chat with a specialist through here:

    Just a heads-up, the operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

     

    Feel free to comment below if you have further questions. I would appreciate the opportunity to help you with your concerns.

    Rose-A
    Rose-A
    September 3, 2021

    I can share some information regarding the $2 fee in QuickBooks Desktop payroll, Jubes.

     

    Most of our payroll services have a base fee per active employee. Every time you process payroll, there's a $2 usage fee per employee every month. Regardless of whether or not you use direct deposit and how many times you process payroll.

     

    You can get more details about the following resources. You'll find lists of payroll pricing and a chart to compare their features as well as steps to check your statements:

     

    QuickBooks Payroll Services and Features for QuickBooks Desktop.

    Understand Intuit charges on your credit card or bank statement.

     

    Don't hesitate to drop me a reply below. I'll be more than willing to provide additional assistance. Have a wonderful day!

    R
    Rita32
    June 6, 2022

    I just got an email about the $2.00 charge per month per employee for payroll.  When I purchased Desktop Pro with Enhanced Payroll I believe the first four employees were supposed to be free.  We only have four employees.  Will I be charged?  I've looked back and I cannot find anything regarding the first few employees being free.

    Tori B
    Tori B
    June 6, 2022

    Hi there, @Riti32. 

     

    Thanks for following the thread and sharing your concerns. 

     

    I recommend contacting our Payroll Support Team to see if this was a promotion offered to you when you first signed up. If so, it could be possible that the promotion has timed out and that's why you're seeing the $2 fee per employee. You can use the link I've included below to connect with an agent directly. 

     

     

    Please let me know if you have any other questions or concerns. I'm always around to lend a hand. Take care! 

    W
    WD144
    September 27, 2023

    I'm hoping this comment reaches the decision makers for QB Enhanced Payroll for Accountants.  

    I've used QB for many, many years, and I am appalled at the increase of the payroll fees doubling because some customers have misused the payroll software.   To pay $1400 to renew, when I was paying $700 the last 2 years is unfair to those of us who abide by the rules of use.  In addition, to also implement the forceable upgrades at an additional cost is just forcing existing customers to look elsewhere for other options.   

      9
      9341453273124644
      December 24, 2024

      Is there a per employee monthly fee with QB Enterprise?

      R
      rvrfrf
      December 24, 2024

      Thanks for joining the Community and getting involved with this thread, 9341453273124644.

       

      If you're using a QuickBooks Payroll Enhanced subscription, there are per employee fees for active employees.

       

      You can refer to our Understand changes to QuickBooks Desktop Payroll Basic & Standard article for current fees for active employees under this type of subscription.

       

      Please don't hesitate to send a reply if there's any additional questions. Have an awesome Tuesday!

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