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S
sKaplan
October 24, 2023
Question

File manager client refresh takes way too long!!

  • October 24, 2023
  • 1 reply
  • 0 views

Why does it take so long for QB File Manager to update the files that exist for a client?

 

I added 1 new client, and then told QBFM what folders the files were located in.

 

After hitting "Refresh Client Files", it has now been running for over 30 minutes, and still is not showing any of the client's files.

 

How long can it take to search 3 file folders????? 

1 reply

F
FateCandylaneT
October 24, 2023

We recognize the urgency in updating the added new client on your QuickBooks File Manager, sKaplan. Let me help rectify file issues on your account.

 

Since company data are running slow and the added new client isn't updated on your account, we can run the QuickBooks File Doctor to detect and fix damage to your files. Beforehand, let's ensure you've downloaded your QuickBooks Desktop account to its latest release.

 

Once ready, we can now download and install QuickBooks Tool Hub. Here's how:

 

  1. Close your QBDT.
  2. Download the most recent version of the QuickBooks Tool Hub.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. Once done, double-click the icon on your Windows desktop to access the tool hub.

 

If the issue still persists, you can check out this reference for more detailed steps: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Moreover, I've included this guide to help you run specific reports to track business finances and other accounting data: Understand reports.

 

We're looking forward to assisting you further if you have additional questions when managing QuickBooks files. Just keep us posted in the comments below. 

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