First time using Quickbooks and my screen is frozen on the "organize your income" page - any ideas how to fix this?

Thank you for bringing this to our attention, daybreakcraftsll.

Let's work together to get QuickBooks Online (QBO) working and functioning back to normal.

To start, you can try refreshing the page by pressing the Ctrl + F5 keys on your keyboard. This will reload the online program from scratch.

Next. open your QuickBooks again and organize your income. If you get the same result, open your company in private browsing or incognito mode. This is to test if it's a webpage issue. 

Here are the shortcut keys to bring up a private browser:

• For Google Chrome: Ctrl + Shift + N
• For Mozilla Firefox: Ctrl + Shift + N
• For Internet Explorer: Ctrl + Shift + N
• For Safari: Command + Shift + N
  
  

If you're able to get past the error via this browsing session and continue with the task you're working on, clear the cache of your regular browser to free up the space and optimize its overall performance. Using another supported browser is a good alternative too.

For tips and steps to get the most out of your QBO working experience, refer to this article for the complete details: Why is my QuickBooks Online slow?

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

In addition, these resources contain a list of topics and online tutorials to easily navigate through the product and set up your company:

• Video tutorials
• Get started guide

Keep me posted if you need further assistance organizing your income or expenses. I'll be sure to get back as soon as possible and help you. Have a great weekend ahead, daybreakcraftsll.