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lbozeman526
December 5, 2024
Question

Fixed Asset Manager

  • December 5, 2024
  • 1 reply
  • 0 views

We recently upgraded from Enterprise 2023 to 2024.  When I try to go into Fixed Asset Manger I am getting a message saying Admin must grant access to Company.  I am already signed into the company so I don't know why I would be getting that error.  QB is wanting to charge up $2800 saying our files are corrupt and need to be repaired.  Everything was working fine in 2023.  I can't get anyone on the phone with QB that has any knowledge of FAM.  Any suggestions? 

    1 reply

    G
    GenmarieM
    December 5, 2024

    Let me provide you the specifics to ensure your Fixed Asset Manager works smoothly after upgrading your QuickBooks Desktop (QBDT) Enterprise, lbozeman526.

     

    If you are seeing an access error, please ensure that you are logged in as the company's Admin user. This role is required to access specific features and settings, including the Fixed Asset Manager.

     

    Also, check your Preferences and confirm that the Fixed Asset Manager feature is allowed. This will ensure that you have access to all the necessary tools for managing your fixed assets effectively.

     

    Additionally, I'd recommend reaching out to our customer support regarding the $2800 amount. They have access to specialized tools that allow them to investigate your account details thoroughly and provide you with the assistance you need.

     

    Here's how:

     

    1. Go to the Help menu and select QuickBooks Desktop Help.
    2. Click Contact Us.
    3. Give them a brief overview of your concern in the description field.
    4. Click Continue, then select the available options that you can see there. 

     

    You can also go to this website to message us if you cannot open your product: intuit.me/qbdt.

     

    Furthermore, if you need assistance from our support, please ensure to contact our Technical Support through our official contact channels. This is to make sure that the person you're talking to is a legit Intuit support. 

     

    Moreover, I've added this article for more information about protecting your information and what you can do moving forward: Intuit Security Center.

     

    Keep me posted if you have other concerns about Fixed Asset Manager or any QuickBooks-related tasks. We're always here to lend a helping hand.

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