forgot my PIN

Hi claclair,

Thanks for asking the Community today. I'm here to guide you and help you out with resetting your payroll PIN. 

You can fill out a PIN replacement request and fax it to the phone number on the form to receive a new PIN.

I've also got you an article with more insights on resolving PIN issues. If you find you are locked out, it'll be best to contact our Payroll Support team so we can help you unlock your account and reset the pin. 

You can also chat with our QuickBooks team directly at this link: Chat with us online. 

For future reference, you also want to change your PIN for processing direct deposit payroll. 

I'll be around to help you more if you have additional questions. Have great weekends. 

Hi @claclair,

Hope you’re doing great. I wanted to see how everything is going about the Payroll PIN reset concern you had yesterday. Was it resolved? Do you need any additional help or clarification?

If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

need to reset my pin #

Greetings, @Cpa-Raul. 

Thanks for joining in on this thread. Let me point you in the right direction to reset your PIN. 

If resetting your PIN yourself didn't work, I suggest contacting our Support Team for further assistance. Here's how: 

1. Go to the Help menu. 
2. Press the QuickBooks Desktop Help option. 
3. Click the Contact Us hyperlink/button. 
4. Give a brief description of the issue and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

From there, you'll receive an estimated time of when they'll be in touch with you. 

Keep us updated on how the call goes. We want to ensure that you're able to get this resolved. Have a great day!