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May 10, 2024
Question

Getting an error "Payment can't be scheduled" when paying bills thru QB Bill Pay Elite?

  • May 10, 2024
  • 2 replies
  • 0 views

Has anyone received the error message "Payment can't be scheduled" when paying bills thru QB Bill Pay?

They said we've reached a limit... However when we do the chat they won't explain to me what the limit is...

If I would have know about limits - I would probably had done Bill.com instead!
Please help - I can't get any answers from Quickbooks.

2 replies

May 10, 2024

I understand how you feel about the error message you encounter when paying bills in QuickBooks bill pay, @JessiL. I can provide information about this matter.

 

The error you encounter is due to reaching the monthly amount limit in processing ACH payments. I suggest contacting our support team to check your limit. They have the necessary tools to check your account in a secure space, and also they can explain this further to you via a screen-sharing session.

 

Here's how:

 

  1. On your company file, go to the Help menu.
  2. Select Contact Us.
  3. Enter your concern, then select Let's Talk.
  4. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Here's an article for the support schedule: QuickBooks Online Support.

 

As a workaround, you'll want to try again now and then or after 24-48 hours. Otherwise, you'll want to process the bill payments outside QuickBooks. Then, manually record the payment in QuickBooks.

 

I'm leaving these articles for future reference in managing bills and payments in QuickBooks:

 

 

Don't hesitate to respond if you have follow-up concerns about handling bills in QuickBooks. I'm always here to help.

May 11, 2024

@JessiL 

You can signup for a free Melio account as a workaround. You will also get $100 cashback to pay the first bill.

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