Getting the error that my online company has been cancelled when I try to import my desktop file. It's obviously not since I am on it now. Does anyone know how to fix?

Thank you for connecting in the Community, @lorimichelle7411.

There are two possible reasons why you're experiencing this error. First, is when your subscription in QuickBooks Online (QBO) is expired or has a cached issue.

To check your subscription status, you can go to:
 

1. Gear icon.
2. Under Your Company column, choose Account and settings.
3. Select Billing & subscription.
4. Check your status.

If your status shows Expired, click Resubscribe.

When it shows Active, we can do basic troubleshooting. Sometimes cached data in QuickBooks Online causes unexpected issues.

A regular browser will continuously overwrite itself and won't remove history unless manually done. Let me help you perform this one.

Login into your account through a private browser:
 

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N
   

Once signed in, try to import your desktop file again. If it is working, I'd suggest clearing your browser's cache. This will refresh the preferences of the website that might have caused the error.

If not, use other supported engines to learn what computer and browser are needed for the best experience when using QuickBooks.

Additionally, I'll provide an article that you can read whether you need to update the card on file or change your subscription:
 

• Manage billing, payment, and subscription info in QuickBooks Online

The Community always welcomes you for further questions about error importing files. Have a great day ahead!