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mjoshua
December 8, 2020
Question

H202 issue

  • December 8, 2020
  • 5 replies
  • 0 views

Hello,

 

We recently noticed we could no longer go into Multi-user mode for our QuickBooks 2016 (Premier). I have tried following the H202 guide but to no avail. When running the Quickbooks Database Server Manager on our server (where our company file is located) I get the following two messages.

QBDBMgrN not running on this computer

Windows Firewall: Disabled exceptions not defined

 

I have gone into the services.msc of the server and doubled click on the QuickbooksDBXX and select "Automatic" (it was set to "manual")  for the startup type and Restart the Service for the first, second, and subsequent failures. But after trying to start I get the following message

 

"The QuickBooksDB26 Service on Local Computer started then stopped. Some services stop automatically if they are not in use by other services or programs.

 

At this point I am not sure what to do and hoping for some guidance on getting this fixed. 

 

Thanks.

5 replies

JasroV
JasroV
December 8, 2020

Thanks for sharing the details you’ve done to resolve this, @mjoshua.

 

Allow me to share with you some details about the error you receive and how to get around this.

 

The error message usually pop-ups when there is something blocking your multi-user connection to your server. Normally, to fix this, we’ll need to run the QuickBooks Database Server Manager.

 

Since the issue persists after running the server manager, you’ll want to ensure to download the latest version of QuickBooks Tool Hub. This way, we can guarantee that the result is accurate when running the tool. Once updated, run the tool again to double-check. For more details and additional troubleshooting steps, check out this article for reference: How to fix Error H202 and H505.

 

If you still receive the error message after updating our QuickBooks Tool Hub, I suggest running our QuickBooks File Doctor to isolate this. This tool easily fixes common file and network issues in QuickBooks Desktop (QBDT). Let me show you:

 

  1. Close your QBDT software.
  2. Go to the Start menu on your windows computer.
  3. Locate and open the QuickBooks Tool Hub.
  4. From the tool hub, select the Company File Issues tab.
  5. Select Run QuickBooks File Doctor.
  6. In QuickBooks File Doctor, select your company file from the drop-down menu. 
  7. Select Check your file (middle option only) and then Continue.
  8. Enter your QuickBooks admin password and then select Next.

You can also check this article for more information about this process: Fix company file and network issues with QuickBooks File Doctor.

 

Let me also add these links that you can utilize to learn some tips in managing your users effectively in QBDT:

You’re always welcome to leave a reply below if you have other concerns or questions about multi-users in QBDT. I’ll be around ready to help you. Have a good one!

M
mjoshuaAuthor
December 8, 2020

Hello,

 

Thank you for the response. I tried the option you have suggested and did not have any luck. I did get a message saying...

 

QBDBServer unreachable. Looks like QBDBServer is down. Order to resolve this issue please run this tool on the server machine.

 

So I ran the file doctor on the server and chose the file and network option and got the message...

 

QBDBMgrN not running on this computer.

 

Thank you for the assistance in helping me.

MarsStephanieL
MarsStephanieL
December 8, 2020

Hi there, @mjoshua.

 

Thanks for getting back to us and sharing the outcome of the basic troubleshooting method mentioned by my colleague.

 

The error "QBDBMgrN not running on this computer" appears because the firewall is preventing the connection of QuickBooks Desktop to the Intuit server. To fix this, I'd suggest updating your firewall on the host computer. 
 

Note: Make sure that you have already saved a backup file before the process to avoid data loss.

 

Here's how to update your firewall:

 

  1. Type Windows + R on your keyboard and write Control firewall.cpl in the search bar.
  2. Press Enter and then open Windows Firewall and under the Update your Firewall. I've added a screenshot for additional reference:

  3. Select Update Now and Use Recommended Settings  options and check if an update is available.
  4. Once the process is complete, Restart your computer.

 

If you're still getting the same error, you'll have to proceed to the next troubleshooting method, Restarting QB Database Server Manager Service. Here's how:

 

  1. Press Windows + R, type services.msc in the Run box and click Enter.
  2. Scroll down and search for the service named as one of these QuickBooksDB26, QuickBooksDB28, QuickBooksDB 29, or QuickBooksDB27. This is how it looks like:

  3. Right-click on the exact service and then click the Restart option.

 

After that, update QuickBooks and see if the error is still there. If yes, I'd suggest contacting our QuickBooks Desktop Care Team. They have the tools to guide you with the next troubleshooting method and help you get to the bottom of this.

 

I've added an article in case you need to go further in resolving any company file issues: Clean install QuickBooks Desktop. 

 

I'll be here if you have other questions or concerns regarding QuickBooks. Let me know in the comment section. Take care.

Fiat Lux - ASIA
Fiat Lux - ASIA
January 25, 2022
This post has been deleted.

Beware the phone numbers.

J
JamesAndrewM
May 31, 2023
This post has been deleted.

I'm here to share the steps on how to get around the error messages you encounter when using the 2021 Pro version of QuickBooks.

 

First, update your QuickBooks Tool Hub. If you still get the error message after updating the tool hub, I recommend running the QuickBooks File Doctor to resolve this. Here's how:

 

  1. Close your QBDT software.
  2. Go to the Start menu on your Windows computer.
  3. Locate and open the QuickBooks Tool Hub.
  4. From the tool hub, select the Company File Issues tab.
  5. Choose Run QuickBooks, File Doctor.
  6. In QuickBooks File Doctor, select your company file from the drop-down menu. 
  7. Select Check your file (middle option only) and then Continue.
  8. Enter your QuickBooks admin password and then click Next.

 

For detailed information, refer to this article: Fix company file and network issues with QuickBooks File Doctor.

 

For Error "QBDBMgrN not running on this computer" happens because the firewall is blocking QuickBooks Desktop from connecting to the Intuit server. You can follow these steps to fix this:

 

  1. Type Windows + R on your keyboard and write Control Firewall.cpl in the search bar.
  2. Press Enter and then open Windows Firewall and under the Update your Firewall. I've added a screenshot for additional reference:
  3. Choose Update Now, then Use Recommended Settings options and check if an update is available.
  4. Once the process is complete, Restart your computer.

 

You can refer to these articles for future reference:

 

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

Fiat Lux - ASIA
Fiat Lux - ASIA
June 1, 2023
This post has been deleted.

@Sam331

Are you running QB in multiuser mode and you store company files on another computer or server?

4
4Gal
March 22, 2024

If you've exhausted these steps and are still experiencing issues, it's advisable to reach out to QuickBooks Desktop support for further assistance or you may follow this link for some additional real life troubleshooting experience.

 

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