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February 21, 2023
Question

Has anyone been able to set up the email forwarding account? Every time I try it tells me there is an error setting up the email address and to try again.

  • February 21, 2023
  • 1 reply
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1 reply

February 21, 2023

I hope you're doing well, Frank. I'm sorry you are having this problem. Let's work hard together to help the situation.

 

We can perform basic troubleshooting steps to see if it's a browser issue. Sometimes your browser's cache and cookies become corrupted, causing problems when accessing websites or setting up acc. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, you can clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the cache. It will also help you get rid of any junk files that might be slowing down your work.

 

You may visit this article to learn how to email your expense receipts and bills to get them into QBO: Email receipts and bills to QuickBooks Online.

 

I'd appreciate hearing any updates after you've completed the steps, as I want to make sure this resolves your concern. Please don't hesitate to contact us again. Have a fantastic day!