Has anyone else had an issue with customer e-mail addresses being removed from their billing information?

I understand how frustrating it can be when you're unable to send an invoice with your customer’s email information, KaseyatAtlas. It's possible that the email may have been inadvertently removed or there might be a temporary delay in displaying your customer's email when sending an invoice.

In the meantime, Let's try troubleshooting your browser for a smoother invoicing experience. First, open an incognito window with these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

This prevents your browser from recording your history. Then, go to the QuickBooks Online (QBO) page and try sending an invoice with the customer's email. If this works in incognito mode, clear your regular browser’s cache to refresh the system. If issues continue, switch to a different supported browser.

If the issue persists, check any manually maintained records or spreadsheets with customer contact information, or revisit any invoices you have previously sent to customers, which you can use as a reference to re-enter your customer’s email.

If this will not solve the problem, I recommend contacting our live support team for a deeper investigation. Please be aware of their supporting hours to ensure you contact them at an appropriate time.

Once everything is fine, you can proceed to record your invoice payments. This helps maintain a clear view of your business' cash flow and can also help in identifying any discrepancies with your financial records.

I’ll keep this thread open, so feel free to return if you have more questions or need further assistance regarding email address issues when sending invoices. I’m here to help! Have a wonderful day!