Skip to main content
A
anna-buildseattl
September 27, 2021
Question

Has anyone resolved their bank connection error 355?

  • September 27, 2021
  • 3 replies
  • 0 views
For two months I have been unable to download banking transactions. QBO doesn't seem to care about fixing it. Anyone had success with resolving? If so, how?

    3 replies

    J
    jvanlanduyt
    September 27, 2021

    I don't have a resolution but I may have an explanation, so you are not waiting for a fix that may or may not happen. I had an instance where my client's bank changed their log in process to a two step function. When a patron goes onto the banks website the patron/client choses online banking but then has to chose if it is for a personal account or a business account. This second choice "broke" the way QBO could access the client's transactions. After speaking with support, I was told that online link between the client's bank and QBO could no longer happen with this 2 step process.

    KlentB
    KlentB
    September 27, 2021

    Thanks for checking out the Community space, anna-buildseattl.

     

    In addition to jvanlanduyt's explanation, this error normally occurs when QuickBooks is unable to establish a connection to your bank. To isolate the issue, you can refresh the connection by running a manual update. I'll guide you how:

     

    1. Select Transactions or Banking from the sidebar menu.
    2. Go to the Banking tab, then choose the appropriate bank account.
    3. Click the Update button.
    4. Enter your Multi-Factor Authentication (MFA) credentials if prompted, then hit Continue Update.

    If the same thing happens, you can update your banking information. Feel free to follow the steps below:

     

    1. Select Transactions or Banking from the sidebar menu.
    2. Go to the Banking tab, then choose the appropriate bank account.
    3. Click the pencil icon, then select Edit sign-in info.
    4. Enter your online banking credentials, then click Update.

    I've also included some articles that will help you categorize your bank transactions and fix common banking errors in QuickBooks Online:

     

    Keep me posted if you have any other concerns or follow-up questions. I'm always here to back you up.

    Y
    Yuliana27
    January 26, 2022

    Thank you! Your answer helped!

    D
    DollarBill51
    October 18, 2021

    this has been ongoing since AT LEAST July - and "support" keeps sending out the same cut and paste response.   Then they email you to close your enquiry as "resolved".  It is crystal clear no-one is actually working on any resolution and just want us all to manually upload.  Not what I am paying for folks!

      M
      mjurjovec
      December 5, 2023

      I know this is an older thread, but we have been dealing with this issue now for 24 days. I've been on chat with support multiple times, and they always end with "this is a known issue and we are working on it". I then receive an automated response stating the issue is on my side with a help link attached on how to fix a "101" error, which is completely different. I then have to ping support again and the cycle starts all over.

       

      Has anyone been able to get this resolved? It is impacting 2 of our accounts only. We are looking at other options now to move off QuickBooks as I cannot get anyone to fix our issues.

      4
      4Gal
      December 6, 2023

      @mjurjovec 

      We are looking at other options now to move off QuickBooks as I cannot get anyone to fix our issues.

       

      You can convert data to a QB Desktop file and use the trial version to access your historical data for good. You will start from scratch in another app to lower your conversion costs.

      Terms & ConditionsAccessibility statement