Has anyone SUCCESSFULLY migrated FROM online TO desktop???

Forum|Forum|2 years ago
April 17, 2024
2 replies
0 views

This is BEYOND frustrating. I have never hated a company more than this. I purchased QBD last week and I STILL can't use it. I have QB online and I HATE IT. I cannot get it migrated to desktop. They provide NO HELP. I'm assuming because they want to keep everyone with online. It migrated with NO INFORMATION. I downloaded the migration tool, I did everything the 'instructions' said. It doesn't work. It imports the file as read only and there is NO INFO there. Nothing. Please don't send me the link to the 'instructions'. I have it. It's not helpful. I've called. Repeatedly. No help. They had no issue taking my money for the desktop version though. Also, if anyone knows how to delete a question in the community, that would be great too.

QuickBooks Desktop

J

Just_me

They took away the ability to edit and/ or delete your posts or comments in the community.

Just one stupid a** way they are trying to control the world.

Sadly, I can't help with the migration issues.

I hope someone NOT with QB will respond and help you out.

J

jeanbiverly_

I know you've been in a tough spot here, @windlyl0u. Let me make it up to you by sharing some info about the migration and directing you to our support team.

When you move from QuickBooks Online (QBO) to QuickBooks Desktop (QBDT), there can be differences in how your books appear. To learn how your books move from QBO to QBDT, you can visit this article: Learn how features and data move from QuickBooks Online to QuickBooks Desktop.

Also, I'd still recommend contacting our support team. They have the right tools and resources to take a closer look at your account and find the root cause of the issue. Here's how:

Sign in to your QBO company.
Click on the Help (?) button.
Open the Search tab and select Contact Us.
Choose a way to connect with us.

Our support team is available during these hours:

Plus, Essentials, Simple Start: Monday to Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT.
Advanced: Any time, any day.

Moreover, you can check out this article for more details about our QBDT Migration Tool: QuickBooks Desktop Migration Tool FAQs.

Furthermore, we recently had to remove the ability for users to edit their posts due to the actions of a subset of users who were taking advantage of it to try and direct users to potentially dangerous websites.

If you need to make a change to your post or add additional information, please post a reply to the original post. If you need the post edited to remove personal information, use the Report Inappropriate Content function to send a message to our moderation team.

To use the Report function, you can click on the three vertical dots to the right of the post in the Community and select Report Inappropriate Content from the dropdown list.

Please let us know if you need any further assistance beyond migrating from QBO to QBDT. Our team is always here to help in any way we can.

A

Anonymous

They know nothing and are completely useless in this process. One person actually told me that they don't provide any support for migrating to QBD. Which is funny, because that's NOT what they were saying while they were taking my money last week. It imported nothing. Nothing but my company name. That's it. I don't have customers, vendors, nothing. I just need assistance with a product I purchased from the company that I purchased it from.

4

4Gal

@1798376

Do you have multi currency transactions in QBO?

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