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csautoparts79-gm
Oct 12, 2021 5:38 PM UTC
Solved

Has QuickBooks been hacked?? I have been getting the run around on why I am locked out of my account for over a week!!’

Original commenter did not share additional details
    JessT
    JessTAnswer
    Oct 12, 2021 6:34 PM UTC

    Hi csautoparts79-gm,

     

    I know how important it is to have access to your account. Let's try a few things.

     

    If you haven't already, try doing the basic troubleshooting steps like clicking on I forgot my user ID or Password, so you'll be asked to reset your password. Or, follow the article about recovering an account.

     

    Alternatively, you can call our QuickBooks Online Support. They use more tools to check this further.

     

    If there's anything that I can help you with, feel free to visit us back through this thread.

    View in thread

    17 replies

    Fairviewdjc
    Oct 12, 2021 6:22 PM UTC

    Locked out or it won't run/open?  There's a major issue with the latest Windows update.  Windows removed Internet Explorer and QB will NOT RUN ON ANYTHING BUT IE.  And to get around it, you have to back load the prior version of Windows.

     

    Intuit is NEVER timely with anything.  It's so bloody frustrating.

    JessT
    JessTAnswer
    Oct 12, 2021 6:34 PM UTC

    Hi csautoparts79-gm,

     

    I know how important it is to have access to your account. Let's try a few things.

     

    If you haven't already, try doing the basic troubleshooting steps like clicking on I forgot my user ID or Password, so you'll be asked to reset your password. Or, follow the article about recovering an account.

     

    Alternatively, you can call our QuickBooks Online Support. They use more tools to check this further.

     

    If there's anything that I can help you with, feel free to visit us back through this thread.

    csautoparts79-gmAuthor
    Oct 14, 2021 1:10 PM UTC

    My problem is still not resolved. I am unable to get anyone on the phone who can help me. They all say they can’t and I have called the number on the back of my card several times. I have deleted the app and reinstalled, changed my password and have had 2 weeks not of declined purchases. My business is failing because of QuickBooks. I will need to take legal action. This is unacceptable.

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      Oct 14, 2021 1:27 PM UTC
      @csautoparts79-gm wrote:

      My problem is still not resolved. I am unable to get anyone on the phone who can help me. They all say they can’t and I have called the number on the back of my card several times. I have deleted the app and reinstalled,

       

      @csautoparts79-gm 

      Your tag is QuickBooks Online but you mention "removing the app and reinstalling". Are you using QB Online or QB Desktop?

      Magsvilla
      Jun 25, 2023 3:31 PM UTC

      Me its been 3 weeks that my account been compromised but this quick book doesn't care thats why i seek legal help

      LeizylM
      Jun 25, 2023 5:25 PM UTC

      I understand how you feel when you're unable to access your account, Magsvilla. Let me point you in the right direction to ensure you get back to business seamlessly.

       

      I'd suggest contacting our Customer Support team. Our phone representatives have tools that can access your account to reinvestigate the issue and can provide fixes immediately. Reaching out to them can also trigger a further investigation into this matter.

       

      Here's how to reach them:

       

      1. Click the Help menu in the upper-right-hand corner.
      2. Type in "Talk to a human", then press Enter.
      3. Select Contact Support Team.
      4. Type again Talk to a human and click Contact Support Team.
      5. Choose a way to connect with us.

       

      Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

       

      Please don't hesitate to reach out if you need additional assistance in accessing your QuickBooks Online account. We're here to support you on your QuickBooks journey. Have a great day!

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