Has something changed about bank uploads? For weeks I get the message "we can't update your account (9999)". I can upload manually, but what's wrong with the link?

Thanks for letting us know, allegrazz. I'm here to help you update your bank transactions in QuickBooks Online(QBO).

The error message you're getting means the bank transactions aren't updating in QBO. This issue has been reported and is only temporary. It should resolve itself within 48 hours. If it persists, I suggest contacting our team of live support.

Moreover, we can check if this is a browser-related issue by logging in to a private window. We do this to pinpoint the cache that frequently results in strange behavior from browsers. To open an incognito window, you can follow these keyboard shortcuts: 

• Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Command + Shift + N (Safari browser)

In the meantime, you can upload your bank transactions manually to ensure everything is up to date. Kindly check out this article: Manually upload transactions into QBO.

Finally, I've included these articles you can refer to when categorizing your transactions and reconciling your account to avoid any discrepancies in your books:

• Categorize and match online bank transactions
• Reconcile an account

For more questions and concerns connecting your bank account, the Community is always open to assist. Stay safe!