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bryan-solidrockc
October 13, 2023
Question

Has the issue with the new mac update and printing been resolved?

  • October 13, 2023
  • 4 replies
  • 0 views
Original commenter did not share additional details

4 replies

JaeAnnC
JaeAnnC
October 13, 2023

Thanks for reaching out to us, @bryan-solidrockc.
 

We're always here to help. However, we require additional information so we can understand the issue better and provide an accurate resolution.
 

May I ask what specific issues did you encounter in QuickBooks Online (QBO) after the Mac update? We'd also appreciate it if you could share more details about the printing problem you experienced. Feel free to include screenshots as well so we can have a visual reference of the error.
 

We're looking forward to your response, Bryan. Just leave your reply below, and we'll chime in right away to provide further assistance. Keep safe and have a wonderful rest of the day!

O
omenterprises
October 13, 2023

Good afternoon, 

The other day after applying updates I have been unable to print from QB since. I am still able to successfully ping and print test pages to the printer but am unable to print from QB. I've tried uninstalling/reinstalling and am unable to find a resolution. Any help would be appriciated!

JenoP
JenoP
October 13, 2023

Hi there, omenterprises.

 

Can you tell us what happens when you try to print transactions? Are you getting an error message? We're asking these questions to make sure that we give you the right information to sort this out.

 

Please reply back to us to share more details. We look forward to it. 

J
jtlang
October 15, 2023

I am having the same problem. After I updated my MAC last week I was unable to print any reports.  It will print the name of our company, with the current date underneath, then after that it only prints the lines.  No numbers.  The full report with all the numbers shows up in the preview of the printer screen, but nothing when printed. I am able to print paychecks, just not any of the reports.  I called and talked to someone at QB and they stated that they were aware of the problem and were working on a fix.  Is there any update on when the fix will be taken care of? 

G
GebelAlainaM
October 15, 2023

Hello there, @jtlang. We understand the importance of resolving this as soon as possible for this function to run smoothly. Let us share some updates about it.

 

Yes, you're right that we have reported printing issues in QuickBooks. However, it is still ongoing, and we can't provide a specific time frame for when it will fixed. Rest assured that our engineers are working diligently to get this matter resolved. Since you've called, we can ensure you'll get notified via email As soon as there's an update. We appreciate your patience as we work on a fix.

 

In the meantime, you can refer to the following workarounds below to get your reports and transactions printed with every detail:

 

  1. If printing an Invoice, please change the Template to Airy New. You can do it in the Custom Form Styles page or under Customize on an existing Invoice.
  2. If printing a Report, please export it to Excel or download it as a PDF and print from Adobe rather than the browser.
  3. If you want, sign into QBO using a Windows or Mac machine not on the Sonoma OS release.

 

Moreover, we'll be sharing these links for more details on handling reports in QuickBooks:

 

 

Please post again if you need assistance in navigating your QuickBooks account. We're always here to back you up, @jtlang. Have a good one and take care always!

R
retana
October 22, 2023

Another mac user that has only problems printing invoices from quickbooks online.  No other programs since updated operating system.  Cant even print the invoice in a pdf file version

I
islas
November 1, 2023

It's been 3 weeks since this conversation has been looked into and I still can't print my invoices from QB.

S
SashaMC
November 1, 2023

Good afternoon islas,

 

Thanks for chiming in! I checked the updates for this investigation, and the Developers are still working on it.  The status mentioned, "Investigation is still in PROGRESS". However, they have posted a workaround in the meantime, as my colleague shared above, that could be helpful. 

 

If you haven't already, please call us to be added to the list of affected users so you will be notified immediately once this is resolved.

 

If you have any other questions, don't hesitate to reply! We will do our best to assist. Bye for now. 

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