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CPen86
March 2, 2021
Solved

Have been sending invoices & estimates from QB's for years and am presently unable to do so. When attempting to sign into yahoo email account I receive message..."Incorrect Credentials or Gmail Settings"

  • March 2, 2021
  • 1 reply
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Have been sending invoices & estimates from QB's for years and am presently unable to do so. When attempting to sign into my yahoo email account I receive this message..."Incorrect Credentials or Gmail Settings".  What might I do to get past this so I can continue to email out of QB's?

Best answer by CharleneMaeF

Let's configure your email preferences, CPen86.

 

This way, we can successfully email your invoices and estimates.

 

The error usually occurs when the email settings weren't properly configured and set up in QuickBooks Desktop. Either something wasn't entered correctly or the Internet Service Provider was changed.

 

Here's how: 

 

  1. Go to the Edit menu.
  2. Go to Preferences, then choose Send Forms.
  3. Under the My Preferences tab, click Edit email (Edit Email info window will pop-up).
  4. From the Email Provider drop-down menu, select Yahoo instead of OTHERS.
  5. In the Server Name field, enter the correct server.
  6. In the Port field, type in the correct one.
  7. Check the SSL/TLS tick box, then click OK to save the changes.

 

Additionally, I've included some articles that will help you fix common errors when using webmail and Outlook in QuickBooks Desktop:

 

 

You can always find me here if you need more help in managing your sales transactions. I'll always have your back.

1 reply

C
CharleneMaeFAnswer
March 2, 2021

Let's configure your email preferences, CPen86.

 

This way, we can successfully email your invoices and estimates.

 

The error usually occurs when the email settings weren't properly configured and set up in QuickBooks Desktop. Either something wasn't entered correctly or the Internet Service Provider was changed.

 

Here's how: 

 

  1. Go to the Edit menu.
  2. Go to Preferences, then choose Send Forms.
  3. Under the My Preferences tab, click Edit email (Edit Email info window will pop-up).
  4. From the Email Provider drop-down menu, select Yahoo instead of OTHERS.
  5. In the Server Name field, enter the correct server.
  6. In the Port field, type in the correct one.
  7. Check the SSL/TLS tick box, then click OK to save the changes.

 

Additionally, I've included some articles that will help you fix common errors when using webmail and Outlook in QuickBooks Desktop:

 

 

You can always find me here if you need more help in managing your sales transactions. I'll always have your back.

C
CharleneMaeF
March 3, 2021

Hi CPen86,

 

Hope you’re doing great. I wanted to see how everything is going about sending invoices and estimates in QuickBooks Desktop you had yesterday. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

C
CPen86Author
March 4, 2021

I did receive help with this on Tuesday, 3-2-21, and after the session I was able to successfully email invoices from QB's again.  However, yesterday and again today I have attempted to do so and once again received the message...."Incorrect credentials or Gmail settings.  This is very disappointing, as I thought this issue had been resolved.  I do need additional help with this.

Thank you

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