Having trouble connecting Amex CC to QB online account

Thank you for visiting the QuickBooks Community, M4MU.

Upon checking on our end, there's an ongoing investigation regarding the connection between American Express and Quickbooks Online (QBO). With that, I recommend connecting to our customer care team to add you to the affected users and receive email updates regarding the progress.

To get ahold of them, kindly follow the steps provided below:

1. Sign in to your QBO account.
2. Click on Help (?) at the upper right corner of your screen.
3. Tap on Search, then select Contact Us.
4. Select a topic to connect with the right expert.
5. Choose how to contact our QB support team.

• Via a Callback, where they’ll save you a spot and call you back.
• Via Chat, start a chat with our support.

Please take note that our QBO support hours availability alters your subscriptions. Here's the list:

• QBO Simple Start, Plus, and Essentials support teams are available Mondays to Fridays from 6 am to 6 pm and Saturdays from 6 am to 3 pm following Pacific Time.
• The QBO Advance support team is available 24/7 for assistance.

In addition, QBO has a feature to manually upload your bank transactions, to know how you can refer to this article: Manually upload transactions into QuickBooks Online.

Let me know if you have additional questions about your connection with your credit card account with QBO, M4MU. You can reach out to the Community at any time. Take care!