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June 15, 2024
Question

Hello.I am trying to update my contact information and it says "You and system admin were working on this at the same time. Admin finished before you did, not save info

  • June 15, 2024
  • 1 reply
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I am updating phone number and address on account settings

1 reply

June 15, 2024

Hello, TipTopCLeaning. Let me ensure that we get around the error on updating your contact information.

 

Before anything, please note that only the primary admin and the company admin have the authority to update your business contact information. However, let's check if this issue is related to your browser by accessing your account in a private browser using these shortcut keys:

 

  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N

 

If the error is fixed after this, then the issue is caused by your browser. You'll want to clear your regular browser cache or use other supported browsers.

 

Additionally, here's an article about different options for user roles and access permission: User roles and access rights in QuickBooks Online.

 

You can also manage multiple company files under the same account in QuickBooks Online. Check out this article for reference: Create or add another company file to QuickBooks Online.

 

Please feel free to stay in touch for further assistance in updating your contact information. I'll be keeping watch on the comment section, ready to assist you. Stay safe.