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October 5, 2023
Question

Hello. Is there an option to keep the on-line app open longer due to inactivity? I am constanly having to log in if I leave the desk for 10-15 minutes.

  • October 5, 2023
  • 1 reply
  • 0 views

Hello. Is there an option to keep the on-line app open longer due to inactivity? I am constanly having to log in if I leave the desk for 10-15 minutes.

1 reply

October 6, 2023

Hi there, @aborrelli.

 

I'd be glad to guide you on how we can keep you logged in to your QuickBooks Online account.

 

You can set your account's time-out preference in the Account and Settings page. 

 

Here's how:
 

  1. Go to the Gear Icon.
  2. Choose Account and Settings.
  3. Select the Advanced menu.
  4. Scroll down to the Other Preferences section.
  5. Click the Pencil Icon.
  6. In the Sign me out if inactive for drop-down, select 3 hours.
  7. Click Save.
  8. Hit Done.

 

Check out this link to get more information about the timeout feature: Change the timeout duration in QuickBooks Online.

 

In addition, you can check out this article in case you experience an issue when signing in to your account: Get help if you can't sign in to your QuickBooks Online account.

 

You can always post here if you have further questions about the time-off feature. We're all right here to help anytime.