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J
JH-AL205-com
August 11, 2023
Question

Help button ? not working

  • August 11, 2023
  • 2 replies
  • 0 views

Quickbooks online

The ? Help button opens up a box that says it can't help right now and to try the community. This button has been giving the same message for days. Noting in the community about the problem.

What's up?

2 replies

M
MirriamM
August 11, 2023

Hi there,

 

I love to help you with your issue with QuickBooks Online (QBO).

 

May I know what specific assistance you need with the Help button? I can answer some general questions or concerns you may have about QuickBooks. You can click the Reply button below, and I’ll do my best to assist.

 

On the other hand, as I checked our records, there have been no reported cases of other customers experiencing the same problem. We can narrow it down by performing basic troubleshooting to refresh your QBO account.

 

To begin, log in to your QBO account via incognito mode or a private window. This way, it confirms if the cache is the cause.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once logged in, try to open the Help button again. If it works, go to your default browser and clear the cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information. 

 

Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.

 

You may also visit this resource to know what computer and browser you need for the best QuickBooks experience: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

 

Let me know if you need further assistance. I'm always here to lend a helping hand. Take care.

J
JH-AL205-comAuthor
August 12, 2023

I use Chrome Incognito gave the same results. Tried Edge same results. This is the message:

I’m having some technical difficulties right now
But we probably have an article that can help you!
N
naylorconsulting
March 24, 2025

I'm experiencing a very similar issue. My "Help" widget/module hasn't opened for me in months.

 

The error says:

Something went wrong
Try refreshing the page.

 

I usually use Chrome. I tried Chrome incognito -- still broken. I also tried Firefox. still broken.
M
MoiraskyeT
March 24, 2025

Your commitment to exploring alternative solutions to resolve issues with your My Help widget is greatly valued, @naylorconsulting. Since the basic troubleshooting is not working, you can contact our support team directly.

 

This enables them to investigate this issue further and provide you with the best response to your query. 

 

Here's how:

 

  1. Navigate to the What can we help you with? link.
  2. Select QuickBooks Online as your product.
  3. Log in with your QuickBooks Online (QBO) credentials.
  4. Then, enter your concern.

 

Additionally, you can check out our QBO Help Article page for more information on managing your business within your account.

 

We strive for you to have a seamless experience using QuickBooks, @naylorconsulting. Should you have any more questions, feel free to respond in the thread below and we will reply promptly.

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