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lluedeker
May 26, 2024
Question

Hi! Does anyone know how to reach someone in general ledger at Quickbooks Support? I'm getting no help and have spent hours trying to resolve an issue.

  • May 26, 2024
  • 1 reply
  • 0 views
I have posted and reposted a split transaction (credit card bill) manually and when I go back in to update it or post a payment, it collapses all the lines into one account. I've wasted hours and not sure what is happening on the back end. Any help is appreciated! Thanks!

    1 reply

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    ReymondO
    May 26, 2024

    I'm here to help you connect with our phone support to fix your concern with QuickBooks, @lluedeker.

     

    Before we proceed, may I know where exactly did you get the problem? Is it within the General Ledger report or a transaction window? 

     

    Additionally, providing a screenshot would greatly aid us in pinpointing and resolving the issue. Any additional information you can provide would be appreciated.

     

    In the meantime, let's perform some troubleshooting steps. We can begin by accessing your account in a private window. This will help us determine if the problem stems from cache accumulation.

     

    You can utilize the following shortcut keys to access incognito mode:

     

    • Ctrl+Shift+N for Google Chrome
    • Ctrl+Shift+P for Mozilla Firefox and Microsoft Edge
    • Command+Shift+N for Safari

     

    If it works, go back to your default browser and clear its cache. This step will refresh the system, enabling you to work with a clean slate. Alternatively, accessing other compatible browsers may help resolve the issue.

     

    If the issue persists, I recommend reaching out to our QuickBooks Team. They can securely review your account and offer further assistance in resolving the issue.

     

    Additionally, the account history provides a comprehensive list of past and current transactions associated with your account. If you need to edit or locate a transaction, refer to this resource: Find, review, and edit transactions in the account history in QBO.

     

    Should you have any further questions regarding managing reports or transactions in QuickBooks, feel free to ask in this thread. We're here to assist you. Take care.

    L
    lluedekerAuthor
    May 27, 2024

    Thanks for your help. It did it again yesterday to another transaction. The audit log as all these "indirect edit by system" then it shows my login at 3:30pm when I was not on my computer at all - I was on the lake. 

     

    Same thing happened last week when I called, I told them I was asleep when this edit happened the first time. They asked if anyone had my login, they do not. Nothing is wrong in my books except for this vendor and these transactions that keep collapsing into one line item after they are all split. One attachment shoes the collapsed one with audit history and it all sums into the first line item. This messes up my general ledger expense accounts and makes them inaccurate.. [Removed]

     

    It will only let me upload one attachment, I'll reply once more with the other shot.

     

    The other screen shot shows a normal bill, same vendor. I've done it this way for years and until the last week, I haven't had this problem. I really believe it's a glitch of some sort on the back end and not sure what to do b/c it's taking hours to repost multiple statements and then it does this again. If possible to set up a call, I'm happy to pay for services b/c I had no luck for 4 hours on support last week. Thanks!

     

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