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jinnascobee
March 11, 2024
Question

Hi I’m trying to link my Venmo bank account however it won’t bring any transactions with it. It just continually has me verifying it’s me and says connection error.

  • March 11, 2024
  • 1 reply
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1 reply

A
Anonymous
March 11, 2024

Hello there, @jinna 

 

I appreciate you taking all the steps to link your online bank account in QuickBooks Online (QBO). Allow me to assist you further in linking your bank.

 

In the meantime, I suggest using a private window, which doesn't store temporary files. Sometimes, QuickBooks can have browser issues due to poor configuration. Browsers use cache and cookies to load web pages faster on subsequent visits, but this can occasionally result in unexpected behavior that impacts the views and performance of QuickBooks Online (QBO).

 

To open an incognito window, you can use the following keyboard shortcuts:

 

  • Mozilla Firefox and Microsoft Edge: Press Ctrl + Shift + N
  • Google Chrome: Press Ctrl + Shift + N
  • Safari: Press Command + Shift + N

 

If it works, you can clear Intuit-specific cookies. This helps to refresh website preferences that may be causing problems when using QBO.

 

Proceed with the following steps:

 

  1. Open your Chrome and go to the More ⋮ icon
  2. Select Settings, then choose Privacy and security.
  3. Pick Cookies and other site data.
  4. Click See all cookies and site data.
  5. Type intuit in the search bar and hit Remove all shown 
  6. Restart Google Chrome for the changes to take effect.

 

See this link for more details: Clear cache and cookies to fix issues using QuickBooks Online. 

 

If you continue to experience the same result, I suggest utilizing other supported browsers. This will help us identify if the issue is specific to your current browser.

 

Moreover, you may consider exploring this article for future reference as part of managing your bank:

 

 

Please leave a reply below if you have any follow-up questions about managing your bank in QuickBooks Online. I'll be standing by to help you out.

 

C
ChristieNicole
March 17, 2024

I am having the same issue. It is very frustrating. I have been trying to figure it out for hours.I’ve tried doing it on the app as well. At first, I wasn’t even getting an error message. I would sign into my Venmo account, put in the code they texted to me, my account would pop up and quick books asked me to select the account and type of account and then my screen would go gray and it wouldn’t let me click the button to connect. Then it started saying can’t connect with Venmo try later. Now finally…FINALLY…it tells me it connected, says importing data and then all set but low and behold, no transactions! Only shows the account name and what the balance is. All of my client payments have been through Venmo and I didn’t transfer them all to my checking account so this software is useless to me and i want a refund!

S
ShangY
March 17, 2024

I understand how this situation affects your business, Christine. Please know this isn’t what we want you to experience when using the program.  
 
Please give me a chance to help you troubleshoot your browser. Sometimes, browser incompatibility is one of the reasons behind the program glitch. Let’s mend your web browser by following the steps below: 
 
To open an incognito window, you can use the following keyboard shortcuts: 

 

  • Mozilla Firefox and Microsoft Edge: Press Ctrl + Shift + N 
  • Google Chrome: Press Ctrl + Shift + N 
  • Safari: Press Command + Shift + N 

 

If the issue persists, it's best to contact our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the root cause of the problem. We'll write down the steps to get you going: 

 

  1. Sign in to your QuickBooks Online company. 
  2. Go to Help (?). 
  3. Select Contact Us. 
  4. Enter your concern, then select Let's talk. 
  5. Choose a way to connect with us: 
  6. Start a chat with a support expert. 
  7. Get a callback from the next available expert.

 

While contacting our Customer Care Team, you may want to download your bank transactions as a CSV file so you can import them manually inside your QBO company. 
 

Once you’ve successfully imported your bank records, you can check this article to help you sort out your downloaded transactions: Categorize online bank transactions in QuickBooks Online 


If you have further concerns or questions, please keep me posted. I’m here to help 24/7. Take care. 

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