Thanks for sharing some insights about the issue you're getting with QBO class feature and for sharing the troubleshooting you did, @-flygirlstaging-.
Since you already tried several solutions without any resolution, we recommend contacting our Support Team to get this reported to our engineers. You can request a representative to create a case ID for you and have them check this problem to our Technical Team.
I know you already reached out to them, but only our live support can escalate this issue. To get a hold of a representative to check your account, follow these steps:
- Go to the Help menu then choose the Search tab.
- At the bottom click on Contact us.
- Enter the keyword Account Management and Billing in the What can we help you with? box.
- On the next screen, scroll down to How would you like to connect with us section.
- Choose Chat with us to initiate a discussion with a live agent.
- Enter you account contact information then press Get a chat.
- When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:
Reach out to us during our operations hours. You will see it here: Support hours and type.
We appreciate your patience with this class feature concern. Post here again if you have any questions about QuickBooks. I'll be right here to help you any time.
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