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LBK1999
May 20, 2024
Question

highest level of desktop support

  • May 20, 2024
  • 2 replies
  • 0 views

I have been on with Quickbooks Desktop support for 2-3 hours each day this week and no one at QB can fix my issue.  I have been transferred and disconnected more than I can count in the last several days so I wanted to see if anyone in this discussion group has a direct phone number of someone in the Desktop area who understands the software and accounting that can help? Here is my problem:  I am adding a new customer since updating to the Enterprise 24.0 version. My issue is that when I add a new customer they are not showing up in my chart of accounts.  I have spoken to so many support folks and no one knows how to fix this.  I cannot invoice if my customer is not reflected in my chart of accounts so I want to see if anyone in the community may know who to fix this in the desktop version or has a go to person at QB that has the knowledge on how to fix this issue.  Thanks! 

2 replies

4
4Gal
May 21, 2024

Run the Verify/Rebuild Data utility. Did you encounter any error message?

 

Rainflurry
Rainflurry
May 22, 2024

@LBK1999 

 

"My issue is that when I add a new customer they are not showing up in my chart of accounts."

 

Just to confirm that we're speaking the same language, customers don't show up in your chart of accounts, they show up in the customer center.  Is that what you meant - that they're not showing up in your customer center?  The chart of accounts is your general ledger which contains all asset, liability, equity, income and expense accounts.    

L
LBK1999Author
May 23, 2024

They are in the customer center. When I try to invoice the customer and I go to item list the account is not showing up so I can tie the income back to that customer.  

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