HostBooks
I am new to QuickBooks online. I recently became treasurer if an HOA and QuickBooks was transferred to me from the previous administrator. The previous administrator paid $995 every 5 years to "Quickbooks" for database management services. He told me that was due again and that someone wold be calling me. I received a call from someone who told me the billing was indeed due, but told me the email would be from HBooks and that they were part of, or a separate department from QuickBooks. He asked to charge a card. I gave him a Discover card number, which he said Discover would not take as they were no longer a "partner" with HostBooks, or HBooks. So I gave my debit card number. I received a fraud text message question from my banks and said that I recognized the charge.
They are also to provide other services. I did talk to them today at length and they helped me resolve some problems that I was having as a new user. The I get a couple of emails saying they closed my case because it was resolved. But the emails were from HBooks.
The more I think about this, the more I am worried that I've been scammed. When I call Quickbooks support, I always ask for this individual, who have been very good, etc. But I remain skeptical. The people are all foreigners and extremely hard for me to understand. When they work with me they alway send a link and they walk me through solutions by pointing and clicking. Conversation is limited.
I spoke with a local QuickBooks ProAdvisor who has numerous QBO customers and she has never heard of HBooks in all of her experience.
Does anyone know anything about this. Is Quickbooks Online support off-shore?
Thanks.