How can I add a 3% markup to my customers, that will adjust automatically?

We can set up price rules in QuickBooks Online to automatically apply a 3% markup for credit card customers. Let me guide you through the setup process, Erica. 

In QuickBooks Desktop, the feature that allows you to apply markups for your customers is known as Price Level, whereas in QuickBooks Online, this functionality is called Price Rules.

Price Rules enable you to provide discounts or markup prices for specific items without altering the costs shown in your lists. However, please know applying automatic markups based on payment method criteria is unavailable in QuickBooks Online.

To set up a price rule, let's start by turning the feature on by following these steps:

1. Go to the Gear icon, then select Account and Settings.
2. Click the Sales tab.
3. In the Products and Services section, click Edit ✎.
4. Tick the Turn on Price Rules option.
5. Hit Save and then Done.

Now, let's create a price rule:

1. Head to the Gear icon, then click All Lists.
2. Choose Price Rules.
3. Click Create a rule, and enter your preferred name for it. (Ex. Markup)
4. Complete the necessary details, then hit Save.

Once you generate an invoice for the customer, select the price rule we created in the Rate column. Please see the attached screenshot for visual reference:

Additionally, if you want to apply discounts to your customers' total invoice amounts, we can create a discount item that you can add manually.

Here's how to do it:

1. Go to the Sales menu. Click Products & services.
2. Pick New, then choose Service.
3. In the Name field, enter your preferred term. (Ex. Discount)
4. Input the 3% as a negative value in the Sales price/rate field, as this represents a deduction from the total amount of the invoice.
5. Select the account you'd use to track the discount.
6. After completing all details, Save and Close.
    

When you create an invoice, manually add the discount as a line item. See the attached sample screenshot for reference.

Moreover, I recommend exploring our QuickBooks Live Expert Assisted to improve your efficiency in managing customer transactions. Our team can help you streamline your operations, address any specific issues you may face, and implement best practices that enhance your overall financial management.

Furthermore, here are some resources as a guide in handling your sales forms and transactions in QuickBooks Online:

• Customize invoices, estimates, and sales receipts
• Record invoice payments

The recommended steps above will ensure you can add a 3% markup or discounts for your customer. I'm here to help clarify any aspects you may be uncertain about or to provide additional guidance in managing your customer's transactions.