Skip to main content
jsw01
October 4, 2021
Question

How can I talk to a U. S. representative in the United States is there a direct phone number for the U.S.?

  • October 4, 2021
  • 22 replies
  • 0 views
Original commenter did not share additional details

22 replies

AlexV
AlexV
October 5, 2021

Hi jsw01!

 

Thanks for reaching out to us. I can see that you really need to speak to our Support Team. Let me assist you.

 

When you follow these simple steps, whoever is available can assist you. Rest assured that they are trained, professional, and knowledgeable of the product. Currently, there's no other phone number to contact so please make sure to use the Help menu.

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, select Let's talk and then choose a way to connect.

 

In addition, you'll want to leave a message below. We'll respond and share the best options to whatever concerns you may have.

 

I added this link if you need help in getting the right data when running reports: Customize reports.

 

Comment below if you have other questions. Stay safe!

jsw01Author
October 5, 2021

Hi AlexV,

 

Thanks for responding. I have done everything that you suggested...3 times. I spoke to a rep who had to stop the conversation and refer to a manual, and then when I requested to speak to U.S. rep she gave me a phone number which took back to where I was previously. I have billing concerns, backup concerns, and now a few other concerns. I will talk to my accountant and determine if he can resolve some of the problems. 

 

Thanks again for your response.

Fiat Lux - ASIA
Fiat Lux - ASIA
October 5, 2021
@jsw01 wrote:

I have billing concerns, backup concerns, and now a few other concerns.

 

@jsw01 

You may post your concern here about the backup issue or other ones.

Fiat Lux - ASIA
Fiat Lux - ASIA
October 5, 2021

@jsw01 

Any specific concern? If it's about your billing and subscription issues, login to CAMPS and you may find a phone number to call.

frustrated3201
April 14, 2022

how can i speak with someone inside the united states for support 

    angelina21
    April 10, 2023

    I have reviewed the QB community messages and did not find a phone number for a United States representative.  Where can I find this information?

    JamaicaA
    April 10, 2023

    I understand your desire to seek help from a US representative, @Angelina11. Not to worry, I can share where you can get the phone number.

     

    Before I hand you over, I'd be delighted to assist you with any product issues you may have. If you encounter any error messages or experience difficulties with the program, you can share them here anytime. Rest assured that we're here to help you resolve them.

     

    Please know that we're unable to provide the phone number directly. You'll want to check out this article instead and scroll down at the Need help getting in touch? section: Contact QuickBooks Desktop support. From there, you'll see the contact number where you can call us personally. If you'd like to be transferred to a US representative, you can do so when you're connected with them.

     

    Don't hesitate to reach out if you need more assistance fixing any product issue. You can get back to us by clicking the Reply button. Take care.

    jpsfla
    May 22, 2023

    For some reason you have setup a Quickbooks account or link to pay a company's bill instead of a MC that should have been used.  I need to know how to change it since I did not set it up!!

     

    ChristineJoieR
    May 22, 2023

    I'm willing to provide more assistance, @jpsfla. 

     

    Before I begin, I want to clarify what's your goal or what you want to achieve within your company. I just want to make sure we're on the same page for I lend you the solution or a fix if your encountering issues in QuickBooks Desktop.

     

    Don't hesitate to add your comment below. I'll be waiting for your response.

    meyre
    August 10, 2023

    I submitted forms to change the admin on our account. I have a case number but have not received any communication on this matter.  This is very important because we can't get into QB and I need to do payroll. My Case# 15103431956

     

    Thanks!

    Marcia

    Douglas Industries

    LieraMarie_A
    LieraMarie_A
    August 10, 2023

    Hi, Marcia. Thank you for reaching out. I understand the importance of your situation.

     

    To get a more immediate update on the status of your case, I recommend reaching out directly to our Customer Care Support team. They will be able to provide you with the latest information and assist you in resolving this matter promptly.

     

    Here's how to reach them:

     

    1. Go to this link: Contact Support. 
    2. From the Which product is your question about? dropdown menu, select QBDT.
    3. Type in a short description of your concern. Please provide them with your case number so they can quickly locate your case and provide you with the necessary updates.
    4. Click Continue.
    5. Select a way to connect.

     

    Moreover, you can visit our Help Center to access a variety of articles and resources related to payroll or other categories based on your needs.

     

    I appreciate your understanding and patience as we work to address this issue for you. If you have any further questions or concerns, please don't hesitate to ask.

    Terms & ConditionsAccessibility statement