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December 6, 2024
Question

How can the Server Slow to a Snail Pace during Business Hours?!!!!!!

  • December 6, 2024
  • 1 reply
  • 0 views

After speaking with a Tech Support Rep today, I learned that Intuit IT"s Department works from 6 a.m. to 6 p.m. PST.  They are performing system maintenance during this time, which makes no sense! 

 

On 11/26/24 and now 12/05/24, the Server has slowed to the point that I cannot perform my work! Its not on my end, not my Internet Provider or machine or browsers (Firefox, Chrome, Edge).  I learned when Intuit's IT Department is performing updates and/or fixes they're slowing down the Server.

 

It's the end/beginning of the month, why would Intuit perform any system updates during this period!  This is completely unacceptable and stupid!

 

Intuit updates and/or fixes need to be performed from 9 p.m. to 6 a.m. PST, not during business hours. Additionally, push notifications need to be sent through the platform informing everyone of any updates/fixes during business hours!

 

1 reply

BigRedConsulting
December 6, 2024

Oh the joy of doing your accounting in a browser 'online' with Intuit.

 

Seriously, though, Intuit is rather bad at hosting, well, anything. They have a long history of taking QuickBooks Online down for hours and hours every week for scheduled maintenance. I'll guess they're using some sort of ancient tech that requires this every week.

 

Can you imagine Amazon going down for hours every week for scheduled maintenance? I think the last time they went down for a few minutes - maybe a year ago - it made the national news.