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wrfcgtreasurer-g
January 12, 2024
Question

How can we get w-2 box 16 corrected?

  • January 12, 2024
  • 1 reply
  • 0 views
They send me this payroll worksheet to enter specific paycheck corrections.  The paychecks are fine, the information is carrying forward to the w-2 incorrectly.

1 reply

J
JanbonN
January 12, 2024

Hello there, wrfcgtreasurer. I'm here to provide some details on correcting your W-2 box 16.

 

Since Box 16 reports the total taxable wages you earned in that state. I recommend contacting our support team for the payroll correction. They have the tools to help you correct this.

 

To reach a live representative, here's how:

 

  1. Log in to your QuickBooks Online Company.
  2. Click on the Help button at the top of the page.
  3. Choose the Search tab, then click Contact us.
  4. Type in your concern and click Continue.
  5. Under Callback, click Have us call you button. This will route you to enter your details.
  6. After that, select Get a call.
  7. You will now be added to the queue and wait for us to call you.

 

Alternatively, you can check out this article containing our support hours and a phone number you can call: QuickBooks Online Support.

 

Additionally, you can check this article as a reference about things that affect the amounts in Boxes 1, 3, and 5 of your W-2s: Understand why W-2 box amounts are different.

 

Please let me know if you need further assistance correcting your W-2 in QBO. I'm here to help you. Have a great day!

W
wrfcgtreasurer-gAuthor
January 12, 2024

I have was on the phone and on chat. I have a print out of the chat that says “I will be sending an email where you can access the Tax Correction Template. Please, fill out the necessary information needed for our tax corrections team, process this smoothly”.  As I stayed in my initial post, the corrections worksheet gives options for submitting changes to pay dates. There is nothing to change on the pay dates. My employee moved from one state to another during the year. His gross wages show up for one state and then partial wages for the other. Therefore the 2 states added together don’t equal box 1!  The customer service people know nothing about taxes.  They cannot help me. 

Candice C
Candice C
January 12, 2024

Hey, @wrfcgtreasurer-g. 

 

Thanks for reaching back out. 

 

To clarify, is all of the mapping correct within the system? 

 

This will help us determine the best solution for your business. I'll be waiting for your response! 

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