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Beth1416
October 16, 2024
Question

How can you reach a person that can actually help-I have been dealing with an issue since July-August and can not get a resolution-I talk and chat with ppl

  • October 16, 2024
  • 2 replies
  • 0 views
I have spent over 12 hours talking and chatting with ppl to resolve a problem and I can promises that I will receive an email detailing how to Fix the situation-it was a Bill Pay issue that has now turned into shutting down my payroll-this is unacceptable when trying to run a business-where are the top ppl to get this fixed-everyone says they can fix it but still has not happened

2 replies

Tori B
Tori B
October 16, 2024

Good morning, @Beth1416.

 

Thanks for taking the time to share your concerns here in the QuickBooks Community. Let's work together to get this matter resolved. 

 

To best assist, would you mind sharing some details about what's going on with your Bill Pay? The more details you share will help me to narrow down what's going on. I can take a look into our systems to see if there are any open investigations and provide steps to resolve the issue. 

 

I appreciate your patience. I'll keep an eye out for your reply and look forward to chatting with you soon. Take care! 

 

 

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Beth1416Author
October 16, 2024

Please see TICKET/CASE#-15124761493

OR 15125044982 OR 15125044982

There are 4 more of these..

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Erika_K
October 16, 2024

I appreciate the time and effort you dedicated to working with our support team, Beth. Your engagement and willingness to collaborate with us are highly valued, and it reflects your commitment to ensuring a smooth experience. I understand that navigating these issues can sometimes be complex, and your patience and understanding have made a significant difference.  

Thank you for providing us with the case number related to your account issue. I understand the urgency of this situation, and I appreciate your trust in our team to resolve the issue. Considering the sensitivity of the matter, I suggest keeping in touch with our live support team once again. Our live experts have the necessary resources and expertise to access your account securely and thoroughly review the notes attached to your cases. 

Let me guide you on how you can contact them: 

 

  1. Navigate to the (?) Help icon.
  2. Hit the Search tab and then Contact Us.
  3. Select a topic or directly click the Ask about something else tab.
  4. Choose a way to connect with us:
  • Callback and we'll call you in about 5 mins.
  • Chat with us to start a conversation.

 

Additionally, I'd recommend checking their support hours to determine their availability. 

 

Your trust in our support team is invaluable, and my team and I are committed to ensuring your experience with us is both secure and satisfactory, Beth. If you have any more questions or require further assistance, please don’t hesitate to reach out. I'm here to support you every step of the way. Thank you for being a valued part of our community. 

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