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Service
Service
December 19, 2019
Question

How do I ask a question to the QBO community?

  • December 19, 2019
  • 4 replies
  • 0 views

I can see questions, I have asked questions in the past, but it is always a head scratcher on how to post a question. I know I am asking a question here, but it is in totally the wrong part of the community. Is there a phone number to speak to someone on how to use the community?

 

By the way, Intuit, if you are reading this, your community IT is a hot mess. 

      4 replies

      MorganB
      MorganB
      December 19, 2019

      Hey there, @Service.

       

      Thanks for taking the time to reach out here in the Community. You've come to the right place for assistance with all things QuickBooks.

       

      I'd be glad to show you how to get your question posted in the correct area:

       

      1. Upon logging in, hover over the Community tab at the top of the page.

      2. Click the QuickBooks Q&A board to see all of the product sections offered. 

      3. Choose the topic you'd like to ask a question about.

      4. Select the green Start a discussion button in the top right corner.

      5. Type up the subject, enter your question, then click Post.

       

      That will do it. I also recommend checking out this article about Getting Started in QB Community by my colleague @MichaelDL.

       

      I'm only a post or comment away if you need any additional assistance. Take care!

      S
      steinv
      June 16, 2021

      Why does Choose File prevent me to post my question.   I don't have a file to choose.

      Jen_D
      Jen_D
      June 16, 2021

      Thanks for joining the thread and letting us know about this QuickBooks community concern, @steinv.

       

      You should be able to post questions here in the community without any file attachments. If you encounter any issues posting your question on a browser, try running some browser troubleshooting steps and see if it fixes the problem.

       

      Unexpected issues within this page can sometimes be affected by the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

       

      Private browsing will not save any history, so it's a great place to identify issues in the browser. Use this keyboard shortcut to launch a new private window for Google Chrome, press Ctrl + Shift + N.

       

      If it works, clear the cache to resolve browser issues in QBO. Using a different browser can also help.

       

      Kindly update me with the result. I want to make sure this community page issue is resolved and you're able to pull up the accurate data successfully.

      R
      Rick Harris
      July 19, 2020

      How can I change the default memo description on the Bank Deposit Screen?  It defaults to "Deposit" ,

      M
      Mkneitz
      August 24, 2020

      How do you ask a question on here!?????

        Fiat Lux - ASIA
        Fiat Lux - ASIA
        August 24, 2020

        @Mkneitz 

        What is your question?

        2
        2Flustered
        September 11, 2021

        How do I get rid of "Choose File" so I can post my question? I did ctrl+shift+N but i didn't see "clear cache"

        R
        Rick Harris
        December 6, 2020

        I agree, I attempted to ask a question, and got a Authentication error message.

          J
          JonpriL
          December 6, 2020

          Hello @Rick Harris,

           

          Unexpected browsing behaviors can be caused by the saved cache and site history stored in your browser. Let's clear them so you can post a question successfully.

           

          To do so, let's start by using a private or incognito window of your browser. You can follow the following shortcut keys below for easy navigation:

          • Google Chrome: Ctrl + Shift + N
          • Mozilla Firefox and Safari: Ctrl + Shift + P

          If it works, you can clear your regular browser's cache to let it start browsing from scratch. But if not, you can use one of our other supported browser apps instead.

           

          Additionally, you can also browse for the content of this helpful article about the different methods you can start using to interact with us: Check Out Our Community Guidelines and Meet the Team!

           

          If you have any other questions, you can always leave them in the comments below. I'll be here to address them. Stay safe!

          P
          prkimmel
          May 16, 2024

          I also get the authentication failed message. How do you resolve in MS Edge?

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