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E
elvidgehomestead
June 6, 2024
Question

How do I fix taxpayer info error?

  • June 6, 2024
  • 1 reply
  • 0 views
I keep getting an error message that says I need to update taxpayer info to avoid account disruption. I have not received an email, just an error on the dashboard page. When I click on "update your taxpayer info" I am taken to the "quickbooks payments" screen, but I'm not seeing anything that mentions taxpayer info?

1 reply

M
MAnneJ
June 6, 2024

Hello there, @elvidgehomestead. I’m here to ensure you can update your taxpayer's info in QuickBooks Online (QBO).

 

We can update your taxpayer's information in the QuickBooks Payments account. Once prompted in the payments screen, you can follow the steps below to update:

 

  1. Login to your QuickBooks Payments account.
  2. Click Account, then Account Profile.
  3. Select Account Holder/Business Information, then Edit.
  4. Change the business information to your preference, then Submit.

 

If you can't proceed with the steps above, I recommend contacting our QuickBooks Payments support to update the information.

 

Moreover, I'll leave this article for you to access and learn what to do if your taxpayer info is wrong: Fix Invalid Taxpayer Information.

 

Additionally, you might want to check this article and learn where to get answers to common questions about how QuickBooks Payments deposits work in QuickBooks Online: Common questions about QuickBooks Payments deposits in QuickBooks Online.

 

I'm always available to help if you need additional assistance managing your taxpayer's info and any QuickBooks-related concerns. Have a good one.

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