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U
usercamson-crown-cap
December 3, 2023
Question

How do I fix this error: "There's a problem with this account connection. We’re having trouble getting your bank data. Please try again later. (355)?

  • December 3, 2023
  • 2 replies
  • 0 views
I've done the steps of clicking update and checking my bank connection and password. None of that is working. It continues to post this erro and not download transactions for my checking account.

2 replies

S
SarahannC
December 3, 2023

I appreciate you for trying the Update button and other things to fix the error you've got, affinity.

 

Can you share your bank's name. This way, I can further check my resources and provide accurate information about it.

 

For now, I recommend you manually upload your bank data. Log in to your bank website and get your transactions using a CSV file. Once done, you can follow the steps below to bring them into QuickBooks.

 

  1. Go to the Transactions menu.
  2. Within the Banking tab, click Upload transactions.
  3. Select Drag and drop or select files and select the file you downloaded from your bank. Then select Continue.
  4. In the QuickBooks account ▼  dropdown, select the account you want to upload the transactions into. Then select Continue.

 

For the information and steps on importing bank data, we can visit this article: Manually upload transactions into QuickBooks Online.

 

You can check these articles for guides when reviewing and reconciling your accounts. The articles below will serve as your guide:

 

 

If you have more concerns about connecting accounts and handling transactions, please know that I'm here to help you. 

    U
    usercamson-crown-capAuthor
    December 3, 2023

    Thank you for your comment. To answer your question, the bank is Wells Fargo. In regards to the proposed interim work around, unfortunately it isn't feasible to manually download transactions as I don't know which have and haven't been already downloaded into quickbooks. It is not easy to check as it is a business checking account with thousands of transactions a week. I need the problem fixed, not workarounds. 

    P
    Plus 2
    December 13, 2023

    This NEEDS TO BE FIXED.  It has been happening for some time now and QBO needs to address it!

      K
      KayePe
      December 13, 2023

      We know the importance of fixing this concern, @Plus 2. We're hearing your sentiment. Let us give you the support that can guide you further regarding the 355 error you're experiencing. 

       

      While we understand your urgency in resolving the issue, note that we can't provide a solution in this public forum as we can't access your account information. However, we highly recommend reaching out to our support team. The team has the necessary expertise and tools to assist you effectively. Let me show you how to contact our support team:

       

      1. In your QuickBooks, select Help (?).
      2. Choose either tab to get started:
      • Assistant: Get quick and personalized answers. 
      • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

       

      On the other hand, you can view this link once you download your transactions from your bank accounts inside QBO: Download the most recent bank and credit card transactions in QuickBooks Online. 

       

      For further questions about connecting your bank in QBO, leave a reply below. We'll be here to assist you. Take care. 

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