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RedTagRuss
August 1, 2023
Question

How do I remove the email preview text that says, "you can pay now your invoice" Our clients think this is Spam

  • August 1, 2023
  • 1 reply
  • 0 views

Our clients are reaching out asking if we've been hacked because we're sending our invoices from QBO.  QBO, by default, has added a new preview text line that says, "you can pay now your invoice..." Obviously, in the United States, this type of grammar throws up red flags for email recipients, especially recipients in AR that are always watching for scammers.  In the United States, the correct sentence structure would be, "you can now pay your invoice."  All Intuit needs to do is simply swap the words "pay" and "now," but they can't seem to figure out how to do this.  Really makes me nervous about trusting this company with our financials.  Will this ever be resolved?  We've already reported the bug using the gear icon, so please don't ask us to do that again.  

    1 reply

    T
    thebillhenry
    August 1, 2023

    This is very frustrating that it can't be edited or overridden. Would like this resolved or given the ability to fix. 

    F
    FateCandylaneT
    August 1, 2023

    I recognize that every company has different needs, RedTagRuss and thebillhenry.

     

    I understand the relevance of how your invoice emails appear when sending them to your customers. As per checking, there is an ongoing investigation (INV-87997) relating to your concern, and we've received multiple customers reporting the same issues. Don't worry, our product developers are already aware of this matter and are implementing measures to enable modifications to email invoices so you can get back to business and manage your sales transactions seamlessly.

     

    While this investigation is still in progress, it's best to contact our Customer Care Team to have your account information added to the list of affected users. This way, you'll receive updates regarding the investigation status and ensure to keep you going when working with your QuickBooks tasks.

     

    Here's how to reach them:

     

    1. In your QBO account, click Help.
    2. Click the Search tab, and click Contact Us.
    3. Enter the error message in the description box, and select Continue.
    4. Start a chat with a support expert.

     

    Furthermore, I'm adding this reference to help you enter received invoice payments from your customers: Record invoice payments in QuickBooks Online.

     

    We appreciate your patience and understanding as we work towards a resolution. If anything comes up in the meantime, you can always reply in the comments below so we can provide additional assistance to any of your queries. Keep safe!

    R
    RedTagRussAuthor
    August 1, 2023

    This should be a simple fix.  Why has this not been resolved?

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