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Allison40
April 12, 2024
Question

How do I turn of the recommendations?

  • April 12, 2024
  • 1 reply
  • 0 views

We have the 2024 Premier Plus Desktop version. Constantly getting "recommendations" with no ability to turn it off. I have tried Edit-Preferences-General-"Turn off popups..." and I still keep getting these recommendations. When I click the three dots on the recommendation itself, I get asked how familiar I am with QB and then a list of things I "want" to be shown recommendations for. Even with nothing selected, they won't go away.

 

Please help, this is driving me nuts.

1 reply

Ivan_G
April 12, 2024

I understand want to use QuickBooks Desktop (QBDT) seamlessly, Allison40. I'm here to share information on what's those recommendations that are showing on your screen.

 

These pop-up notifications work as designed. It aims to let customers know of some updates on features and products. 

 

We can disregard this recommendation by ticking the X icon or the No thanks button to close it completely. Moreover, I recommend contacting our Customer Support Team if it still shows pop-ups periodically. This way, they can look this up and investigate this matter.

 

Here's how:

 

  1. Open QuickBooks.
  2. Go to Help, then click QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then hit Continue.
  5. Sign in to your Intuit account. Then, click Continue, and then Continue with my account.
  6. Choose Chat with us (start a conversation online with a QuickBooks expert) or Have us call you (skip the line and no more phone trees. Leave your number and get a call back).

 

In addition, here's an article about our support's availability: QuickBooks Desktop support hours.

 

Moreover, I've added an article as a reference when you're organizing your reports in QBDT: Customize reports in QuickBooks Desktop.

 

Don't hesitate to reply to this thread if you have more QuickBooks-related concerns. We're always here to lend a hand.

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