Skip to main content
M
miriamdecock
October 7, 2023
Question

How do I undo the update that happened on October 6 or 7 2023?

  • October 7, 2023
  • 2 replies
  • 0 views
I really liked the way QuickBooks was set up previous to their latest update and now I'm wondering if I can get it back to the way it was.

    2 replies

    A
    ArielI
    October 7, 2023

    Hello, @miriamdecock 

    We're here to help you get back to your business. I'd like to clarify what feature from the previous QuickBooks Online update are you referring to?
     

    We're very much looking forward to receiving more information about the updates that you wish to receive. Take care!

     

    M
    miriamdecockAuthor
    October 9, 2023

    All of the “features” that were included in the previous update. I can no longer print invoices from my phone; the new invoicing system is not nearly as streamlined as it previously was; I do NOT want the button prompting online payment to be in the emails when I send invoices via email. I want the previous version of quickbooks back. And there needs to be an option to NOT accept updates; we run a small business and don’t have time to relearn quick books every time there is a forced update or “improvements” with a program that is already working just fine. 

      C
      Connorj
      October 9, 2023

      I agree.  Every time there is an update, QB takes away all the features that I need.  I need to be able to print a packing slip (something without pricing.)  The "batch actions" has it listed but it is highlighted showing that I can't use it.  I need for the updates to leave things alone!  Small business owners do not have time to figure out what QB did wrong, took away and how to fix it.  

        M
        Michael Angelo
        October 27, 2023

        It crashes every single time I use look at an invoice. It has become completely unusable. It went from nearly perfect to crap. I hate the new invoice and estimate format. I have to write a run on sentence In my “Labor” description rather than bullet points as before.

          M
          MelroseV
          October 27, 2023

          Hi there, Michael.

           

          I recognize the challenge that you encountered while utilizing the new invoice format.

           

          In the meantime, let's perform some basic troubleshooting to identify if this is a browser-related concern. 

           

          To start, access the new invoice format in the QBO Test Account. If the invoice operates well, I recommend logging in to a private browser. Here are the shortcut keys for these browsers:

           

          • Google Chrome: press Ctrl + Shift + N
          • Mozilla Firefox: press Ctrl + Shift + P
          • Microsoft Edge: press Ctrl + Shift + N
          • Safari: press Command + Shift + N

           

          Then, access your invoice. If this works, clear the cache of your regular browser to remove accumulated data. Please note that you can exclude the Password and other sign-in data in the Advanced section when clearing the cache. You might be used to logging into your account without typing your passwords.

           

          On top of that, I recommend Sending Direct Feedback about your thoughts on the new invoice format.

           

          If you need help recording your invoice payments, we can take a look at this article as a guide: Record invoice payments in QuickBooks Online.

           

          You can always get back to me here if you have any other questions about estimates and invoices. I'll be around to lend a hand. Stay safe!

           

          Terms & ConditionsAccessibility statement