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Helkat8
January 9, 2024
Question

How do identify the merchant who stole my banking information?

  • January 9, 2024
  • 1 reply
  • 0 views

Someone used my personal financial information to set up their quickbooks account. Quickbooks won't close the account because my information isn't on it and won't discuss it further with me. (Customer service was absolutely appalling and not helpful in the slightest.) I am going through my bank to have the charges disputed and stopped, but I would like to know if there is a way to look up who used my info by their company id. Is there a way for me to figure out who is using my information since I can find that when I use my banking info to look up the charges? Any help is appreciated. Thank you.

1 reply

A
ArielI
January 9, 2024

I can understand how distressing it must be for you to find out that your personal financial information has been misused, @Helkat8. Please know that I am here to support you in any way I can. Let me share some recommendations about this alarming concern.

 

To help you resolve any concerns about unauthorized use of your bank account information, I suggest contacting your bank for assistance. They should be able to provide you with the necessary information and guidance to address the issue. 

 

Additionally, At Intuit, we build privacy and security into everything we do. We know your information is valuable. You can read this article in the future help: Privacy and security in QuickBooks.

 

If you have further questions, you can comment below, and we'll respond as soon as possible.

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