There is a line item downloaded in the bank transactions feed with minimal bank detail description. Its not a normal recurring transaction and its money being removed from our checking account. How do I go about disputing this transaction?
To determine the origin of the transaction and its full details, klccus1, allow me to route you to the appropriate personnel.
Given your situation, I recommend contacting your financial institution (FI) directly. They have the authorization to dig into your account and data under them. Please know that QuickBooks always value every user's privacy and security.
Furthermore, your FI's customer support team is the accurate team that can investigate the transaction's history. Your bank account's data are secured, and QuickBooks only relies on the information your bank allows to share in the program.
Additionally, you might find these articles handy once you need to manually enter your transactions in QuickBooks and organize them accordingly in the system:
You can always come back and post on this thread if you need help handling your data, reports, and other features in QuickBooks. I'll be here and will readily assist you.
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