Question
How do you handle a QBs Pmt that continues getting declined because QBs Pmts has flagged your client's account for a reason they're unable to answer?
Client of 5+ years set up on recurring invoicing. I process the ach payment on the 1st of every month via saved client banking info which is all accurate. Pmts over the last five years have been declined randomly and then I try again a few days later and it processes. So some months no problem others it eventually processes. In December, declined. Jan declined. I ended up running through my Square account and NO PROBLEM--got paid. QBS insists I should ask customer for another form of payment vs fixing their glitch. After MANY times on support calls they finally told his bank account is flagged but no one apparently knows why. NEVER has the client had an NSF, his bankers verified his account is WELL above and always has been average balances. It's not the bank or his account, it's QBs pmts and I'm about to just leave QBs and turn to another accounting software merely because they won't fix the issue.