Skip to main content
March 29, 2024
Question

How do you review a bill uploaded from computer?

  • March 29, 2024
  • 1 reply
  • 0 views
The option to select bill or receipt is no longer available - it defaults to receipt and cannot be changed. This has only recently changed, used to work fine until a week or so ago. Why the change?

1 reply

March 29, 2024

Hello there, BruceL. I understand how important it is for you to have the bill and receipt option while uploading transactions in QuickBooks Online (QBO). I'm here to help you resolve this issue as soon as possible.

 

The error you encountered while uploading receipts or bills in QBO could be due to a problem between your computer or device and the QBO servers. QuickBooks may sometimes exhibit strange behavior or experience performance issues caused by browser problems.

 

To resolve this issue, let's try logging in to your QBO account using a private browser, as it ignores websites from using cookies and doesn’t record any history and data. Use these shortcut keys on your keyboard to access incognito mode:

 

  • Safari: Control + Option + P
  • Google Chrome: Press Ctrl + Shift + N
  • Firefox or Internet Explorer: Ctrl + Shift + P

 

If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

 

As a workaround, you can email your expense receipts and bills, and we'll extract information to create a transaction for you to review.

 

Additionally, you can visit this article to learn how to review downloaded bank and credit card transactions: Categorize online bank transactions in QuickBooks Online.

 

If you need further assistance uploading your receipts, please let me know by replying in the comments below. I'm always here to help you out. Have a great day.