How does someone get hold of a real person

Welcome to the Community, @MATTEO2019.

We strive to provide excellent customer service and deliver customer satisfaction at all times. I want you to have the best experience while working with QuickBooks and make sure to provide support in no time.

If you have any questions/concerns, please feel free to share with us here in the Community forum so we can address you as quickly as possible.

Merchant Services Team has specific work hours to help customers. This way, you can easily contact them at a time convenient for you.

You can always hit the Reply button if you have further questions in mind regarding QuickBooks. I’ll make sure to get back to you as soon as I can. Stay safe!

No longer 24/7 . Just M-F during daytime.  And anyone answering is front desk attendant.  Very little help.