It's great to see you actively monitoring the process, Hermusette.
The time it takes to migrate company files from QuickBooks Desktop to QuickBooks Online can vary depending on the size of your data and internet connection speed.
If you are nearing the 72-hour mark and have not yet seen the completion of the export, I recommend checking the following:
- Review Notifications: Look for any notifications from QuickBooks that may need further action or indicate migration problems. Also, review your email, including spam or junk folders, for updates from QuickBooks about the export status.
- Verify Data Size and Complexity: Larger or more complex files can take longer to migrate. Ensure your data is prepared and optimized for transfer.
- Check Internet Connection: Ensure you have a stable and strong internet connection, as interruptions could delay the process.
- Update Your QuickBooks: Check if QuickBooks Desktop is up-to-date with the latest release to avoid compatibility issues. Here's how:
- Open QuickBooks Desktop.
- Go to the Help menu and choose Update QuickBooks Desktop.
- Select the Update Now tab.
- Check the boxes for the updates you want to include and click Get Updates.

If the migration still fails or takes an unusually long time, I recommend contacting QuickBooks Support for more detailed troubleshooting and assistance to identify specific issues with your migration process.
Additionally, here are some articles to help you in the future:
- Fix errors when you move from QuickBooks Desktop to QuickBooks Online
- Learn how features and data move from QuickBooks Desktop to QuickBooks Online
Furthermore, you may want to explore QuickBooks Live Bookkeeping to streamline your accounting processes, ensure accuracy in your financial records, and provide expert support, allowing you to focus more on growing your business.
Moving your company file is a big step, and we are here to assist every step of the way. Thanks for being proactive in reaching out. Wishing you a seamless transition ahead.
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