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PrimeTime
May 17, 2024
Question

How to escalate a QB Premium Payroll / QBO issue?

  • May 17, 2024
  • 1 reply
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I have two separate accounts. QBO and QB Premium Payroll. It's at the recommendation of Intuit QB in 2017. - - Since July 2023 I can't export payroll to QBO. 

- My objective is to balance my checkbook register and run P&L for 2023. 
- I thought on Wed after an hour on the phone that we had it resolved with the Payroll correction department. Today they tell me they can't do what they told Wed we could do. I'm on hold with a guy in payroll that is telling me it can't be done. I've asked for a supervisor. Still on hold. Talking for 50 minutes today. 

______How do I escalate to get the situation resolved?_____

1 reply

Clark_B
Clark_B
May 17, 2024

I appreciate all your efforts in dealing with this, @PrimeTime. I know how important it is to follow up on your case so you can resolve your payroll correction.

 

It appears that you've contacted our support before, but the problem persists. As much as I'd love to help you with correcting your payroll, we're unable to check your account here in the Community space for security reasons.

 

To assist you further, I'd still advise getting in touch with our support staff once again to follow up on your case and investigate the problem further. Follow the steps below to reach them:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

For reference, check this article: Contact Payroll Support

 

I'll also add this article to help you run, print, and customize your payroll reports: Run payroll reports

 

If you have any other concerns about payroll, please tag me in the comment section, @PrimeTime. I'll assist you in any way possible.

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