How to record a Chargeback in QBO

Hi there, @TammieMB.

Thanks for checking in for help with recording a chargeback in QuickBooks Online (QBO). Hopefully, you won’t have to do this very often. But it’s important to know how to handle chargebacks in QBO. 

If you're using QuickBooks Payments, the transaction will automatically show in QBO. To record chargebacks in QBO, you can receive the invoice payment linked to the Undeposited Funds.

Once the payment's received, you can then make a deposit. Here's how:
 

1. On your QBO account, click on +New, then select Bank deposit.
2. Choose the account you want the fund to be deposited.
3. Under Select the payments included in this deposit, tick the box you received the payment from.
   
   
    
4. In the Add funds to this deposit section, click on the Account dropdown, then choose an expense account.
   
   
    
5. In the Amount section, enter the chargeback fee as negative.
   
   
    
6. Once ready, click on Save and close.

You may also want to check this article for other ways of recording chargeback in QuickBooks: Record a chargeback.

For detailed information about chargebacks, kindly visit: Handle chargebacks and retrieval requests for QuickBooks Payments.

Moreover, I'll also share this link where you can search for articles that can serve as your reference to add, organize, and send invoices in QBO: Invoices and Payments Help Articles in QuickBooks Online.
 

Feel free to leave a reply if you require further assistance with recording chargebacks in QuickBooks. The Community team always has your back. Have a good one!