I had a customer purchase an item with a credit card, which we normally record with a sales receipt. They decided they wanted something different, so we processed a product exchange in our external point of sale (not quickbooks), which resulted in a refund of $3.00 back on the customers credit card for the price difference. How should I record these two transactions in quickbooks online?
Hi there, backsidefabrics.
After creating a refund receipt for $3.00, you can edit the existing sales receipt. Then, replace the product or items with the replacement.
However, doing that will not indicate what was previously sold. You'll want to indicate it in the Memo field that you made some changes in the transaction.
I'd also recommend reaching out to your accountant for further advice on how you can record these transactions.
Please continue to add a reply below if you need anything else.
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