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techspeak123
November 26, 2019
Question

How to start online chat

  • November 26, 2019
  • 3 replies
  • 0 views
Original commenter did not share additional details

    3 replies

    K
    KhimG
    November 26, 2019

    Welcome to the QuickBooks Community, @techspeak123.

     

    With our new contact us feature, getting in touch with support has never been easier. Simply log in to QuickBooks and follow these steps:

    1. Go to the Help icon at the top right, then click Contact Us.
    2. Enter a short description of your concern.
    3. Hit Let's talk.
    4. Pick Start messaging.

    Once done, the program will connect you with an available agent within 5 minutes. 

     

    While you're here in the Community, I also want to offer my help. If your concern is non-account or billing-related, drop them down below so I can further assist you. 

     

    Aside from that, we have articles and resources available that contain tips and tricks in navigating the program. Check them out here: Help articles for QBO.

     

    Looking forward to seeing you again. Know that I'm always here to help if you need anything else. Have a fantastic day!

    G
    garygrump
    January 8, 2020

    can't even get initially  logged in ...so unable to log in...

    invited to join an existing QBOL account.  had existing logins related to turbotax not quickbooks made password mistake, now no one will respond...

     

     

             

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Jen_D
    Jen_D
    January 8, 2020

    Hi Gary,

     

    I want to help you successfully log into the QuickBooks Online account you're invited. Have you tried opening a private window or clearing the browser's cache before accepting the invite? If not, I suggest doing that first to check for browser related problems.

     

    However, if the issue you're getting requires login validation, you can directly contact our Support Team. Our representatives can review your authentication ID and help correct your credentials.

     

    Use the QBO test drive to get our updated phone number. Here's how:

     

    1. Go to this link: https://qbo.intuit.com/redir/testdrive
    2. On the QBO Dashboard, click the Help (?) icon at the top right.
    3. Select Contact Us at the bottom to connect with our live support.

     

    I appreciate your patience with the inconvenience this has caused your business. If you have any other issues or concerns, please let me know in the comment section. I'm always here to help. Have a lovely week!

    S
    Snowdrops123
    February 6, 2020

    My first online payments are beginning to come in but I have received word there are problems. Who do I speak with to find out what is wrong?

    MorganB
    MorganB
    February 6, 2020

    Hi there, Snowdrops123, and welcome to the Community.

     

    I was able to do some research to check for any problems with online payments. I didn't see any reports of issues with the payments coming in. You're welcome to follow up here any time, and I or one of my colleagues can give you an update.

     

    Additionally, if you'd like to contact support a different way, this can be done by:

     

    1. Clicking the Help button in the top right corner of your QuickBooks Online account.

    2. Select Contact Us.

    3. Enter Support in the field and choose Let's talk.

    4. From here you can select to receive a callback at a time that's convenient for you, chat with an agent, or post here in the Community.

     

    This article provides these steps if you need to bookmark them to have in the future: https://quickbooks.intuit.com/learn-support/en-us/manage-intuit-account/contact-the-quickbooks-online-customer-support-team/00/185932

     

    I'm only a comment or post away if you have any other questions.

    A
    Aimee Miller
    May 14, 2025

    I have an employee that got logged out of his workforce app on his iPhone. He can now not log into his workforce app. 

    Is there a place where he can change his password. He can't remember what it is. He has never been logged out like this. 

    Tori B
    Tori B
    May 14, 2025

    Thanks for sharing your concerns, @Aimee Miller. 

     

    I hope your day is going great so far. 

     

    When an employee forgets the password when logging into the Workforce page, all they have to do is select the I forgot my user ID or password link and follow the onscreen instructions. 

     

     

    That should do the trick. Please don't hesitate to reach back out if you have any additional questions or concerns. Take care!

    A
    Aimee Miller
    May 14, 2025

    Its going well, thanks hope yours it too.

     

    ok so that actually does not show up for him. When he clicks on his user name it brings him to "Enter your password" page. ( he doesn't remember his password) but he did the "text a code" to get a code sent to his phone and he did that and sends him straight back to the user ID to log in again. 

     

     

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