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How to STOP daily temp backups?

Forum|Forum|6 years ago
December 16, 2019
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Hello,

Every time I log in to a company file with QB Premier 2015 (the file is on a server, if it makes any difference) QB will star creating a Temporary Backup file, that freezes my QB until it's done, and it can take up to half an hour to finish the Temp Backup.

The folder that contains the company file has dozens of Temp backups, each in its own folder, some are empty, some have a backup file in them.

How do I stop this Temp backup? It's frustrating to be on the phone with a client discussing financial transactions and the QB freezes for several minutes at a time because this Temp Backup is going on. I don't have set scheduled backups in QB.

Any hope of turning this off?

Thank you.

QuickBooks Desktop

Best answer by Kayla H

Hi there, @AthCon.

Glad to see you in the Community. I am happy to provide information about the temporary backups that Quickbooks Desktop is creating.

This is happening due to QuickBooks backup not being completed properly. Once the backup has been created and successful the temp backups will stop. If you are using Intuit Data Protect please log out and back in and then try to run a backup manually. If you're backing up manually on the computer, then please run a backup and make sure it has completed. As my colleague mentioned above, it's safe to go ahead and delete the temp files.

If this does not resolve the issue, you can check this preference in Quickbooks.

Open the company file you're working on.
Go to the Edit menu at the top, then select Preferences.
Select General on the left panel and choose My Preferences tab.
Uncheck the box for Keep QuickBooks running for quick startup.
Click on OK.

I have provided a screenshot below to show the location of this feature.

If there are any further question let me know. I am only a post away.

JenoP

A QBBackupTemp is a temporary folder used as a holding area for QB file components whenever QuickBooks is creating a backup copy, AthCon.

These files are automatically deleted once the backup file is completed. In some cases, the temp (.tmp) folder may remain if there is a failure error message during the backup. With that said, you'll have to manually delete it.

Here's how:

Go back to the folder where the temp files are saved.
Highlight all of the temp folders by pressing CTRL + A.
Press SHIFT + DELETE to delete all temporary backup files.

QuickBooks freezing up can also be caused by the number of saved files and because the version of QuickBooks is no longer supported. The 2015 version was discontinued May of last year.

In addition, automatic back up will only happen if you've set up a scheduled one. However, you've mentioned that you haven't set anything that would trigger QB to automatically create a backup when opening the file.

For us to check why it's happening, please contact our Technical Support Team. Here's how:

Go to the Help menu and select QuickBooks Help.
Click Contact Us.
Select a topic and click Start a Message.

Add a reply or visit us again should you have other questions while working with QuickBooks.

A

AthConAuthor

JenoP, thank you for your prompt response.

I'm not initiating a backup, and I've not set any scheduled backups, therefore QB should not be making those Temp backups on its own. I delete those temp backup folders but they are recreated again. Are you saying this does not happen with other 2015 installations or with more recent versions?

Also, I need to point out your instruction below which is potentially dangerous:

Go back to the folder where the files are saved.
Highlight all of them all by pressing CTRL + A.
Press SHIFT + DELETE to delete all temporary back up files.

The temp backup folders are in the same folder as the company file. If someone types Ctrl-A in that folder it will select *every file* in the folder. It's better to select each temp backup folder separately and delete each one of them, or select them with Ctrl-Click.

You probably meant to go inside each temp backup folder and then click Ctrl-A.

Thank you.

Kayla HAnswer