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March 6, 2024
Question

How to successfully connect Shopify Balance account to QBO? Tried with multiple browsers, including in Private Browsing Mode (i.e., with cookies disabled). Error 571.

  • March 6, 2024
  • 1 reply
  • 0 views
Same error each time. After logging into Shopify to authenticate, the pop-up closes and QB displays an error and prompts me to try again. Shopify unable to assist.

1 reply

March 6, 2024

Hi there, Kobi.

 

I understand the importance of connecting your Shopify Balance account to QuickBooks Online. Rest assured I'm here to help you link them successfully.

 

This error 571 can occur for two reasons. It could be due to the following:

 

  • You closed the authorization page too early when connecting your bank to QuickBooks Online.
  • Your web browser may have pop-up blockers enabled, which could be stopping you from finishing the setup and accessing the transaction page.

 

Disabling the pop-up blockers on your web browser can resolve the 571 error. Here's how to do it using Google Chrome:

 

  1. Click on the three-dot menu and select Settings.
  2. Then, Privacy and Security and choose Site settings.
  3. Toggle the setting to don't allow sites to send pop-ups or use redirects.
  4. Note: Steps for disabling pop-up blockers may differ depending on the web browser you are using. Other browsers may have alternative methods for turning off pop-up blockers.

 

Once done, refresh the page to ensure the permission page loads fully and connect your Shopify Balance.

 

Lastly, I've gathered a few articles that guide you through reviewing and matching the transactions:

 

 

If you encounter another error while connecting Shopify Balance to QBO, please don't hesitate to reply. I'll ensure to assist you promptly.