Question

How to talk to a live person

Forum|Forum|5 years ago
October 7, 2020
21 replies
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Original commenter did not share additional details

QuickBooks Online

Hello there, @Gail46. I can help you add user to you QuickBooks Online account.

You can add your IT company as a user to help you manage your business. Let me guide you through.

Here's how:

Sign in to QuickBooks with a user profile that has permission to manage users.
Go to the Gear icon, then Manage users.
Choose the user type you want to create.
Select the access rights for the user then select user settings, if applicable. Then select Next.
Enter the user’s name and email address. Then select Save.

For additional information you can refer to this article: Add and manage users in QuickBooks Online.

You can also check out this article for more information: Understanding user types and permissions.

If you have any other information or clarification on how to manage your account, let me know in the comment section. I'll be here to guide you. Have a good one and be safe!

J

Jackson13

My Name is Kelly [Removed], My company is [Removed]. My license # [Removed]. I would like to be added to our point of sale, so that I can get help if I need to. Thanks

Adrian_A

We have removed some of your information on the post to keep your data secured, Jackson13.

I'm here to guide you add yourself as one of the users in QuickBooks Online Point of Sale. Let me guide you with these steps:

Sign in to Merchant Service Center.
Go to Account, then select Users and check to see if you already have an account created for your user.
If not, select this invite link.
Enter your email address and then select a role. Users won't show on your list unless they accept your invitation.

Afterward, you'll receive an invitation and click Sign in. Then, you'll get a link to the Merchant Service Center.

Also, if you want to manage user permission, you can check this reference: Add and manage users.

I'll be around whenever you have questions with managing user permissions.

N

NealS1

You think that this is easy to talk to someone at your compay.

This is as bad as the last 5 years. I pay a premium -a high premium to get customer support. I am always disapointed after spending hours trying to talk to someone at your company. The only time it is easy to talk to someone is when you are buying something. It's interesting that this is the best you can do.

You should have a customer suport line. Pick up the phone and answer your questions. For $595 - I pay for it- under duress. Very very disapointed in your customer service. You do not make it easy at all

Call me [Full name & phone number removed by moderator]

Thank You

R

Roguz853

Cambie de computador y volvi a instalar el Quickbooks destop 2017 y trabajo unos dias, pero ahora no me deja acceder al programa, dice que hay error. Que puede hacer? Gracias

R

Roguz853

Cambie de computador y volvi a instalar el Quickbooks destop 2017 y trabajo unos dias, pero ahora no me deja acceder al programa, dice que hay error. Que puede hacer? Gracias

G

Giovann_G

Bienvenido al espacio de la Comunidad, Roguz853.

Estoy aquí para ayudarlo a resolver el problema que le impide usar el programa QuickBooks.

¿Puede proporcionar el mensaje de error específico que encontró antes de que comencemos? Cualquier información puede ayudarnos a determinar la mejor solución para resolver el problema.

Mientras tanto, descarguemos e instalemos QuickBooks Tool Hub. Esta herramienta de reparación puede reparar los errores comunes del programa QuickBooks Desktop.

Así es cómo:

Cierra QuickBooks.
Descargue la versión más reciente (1.5.0.0) de QuickBooks Tool Hub. Guarde el archivo en algún lugar donde pueda encontrarlo fácilmente.
Abra el archivo que descargó (QuickBooksToolHub.exe).
Siga los pasos en pantalla para instalar y aceptar los términos y condiciones.
Una vez hecho esto, haga doble clic en el icono en su escritorio de Windows para abrir el centro de herramientas.

Luego, puede ejecutar Quick Fix my Program desde el centro de herramientas. Te mostraré cómo.

En el centro de herramientas de QuickBooks, seleccione Problemas del programa.
Haga clic en Reparación rápida de mi programa.
Inicie QuickBooks Desktop y abra su archivo de datos.

Continúe ejecutando la herramienta de diagnóstico de instalación de QuickBooks para solucionar algunos problemas de instalación si aún recibe el error. Consulte este artículo para obtener una guía completa: Solucionar problemas cuando QuickBooks deja de funcionar.

Además, he agregado este recurso para guiarlo en la restauración de su archivo de copia de seguridad en su nueva computadora para referencia futura: Restaurar una copia de seguridad del archivo de su empresa.

Descargo de responsabilidad: esta publicación se redactó originalmente en inglés. He traducido esto al español con las herramientas que tenemos.

Estaré atento a tu respuesta, no dudes en agregar cualquier detalle a continuación. Estaré cerca para ayudarte.

Welcome to the Community space, Roguz853.

I'm here to assist you in resolving the issue preventing you from using the QuickBooks program.

Can you provide the specific error message you encountered before we get started? Any information can help us determine the best solution for resolving the problem.

In the meantime, let's download and install QuickBooks Tool Hub. This repair tool can fix QuickBooks Desktop program's common errors.

Here's how:

Close QuickBooks.
Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install and agree to the terms and conditions.
Once done, double-click the icon on your Windows desktop to open the tool hub.

Then, you can run the Quick Fix my Program from the tool hub. I'll show you how.

In the QuickBooks Tools Hub, select Program Problems.
Click Quick Fix my Program.
Start QuickBooks Desktop and open your data file.

Proceed in running the QuickBooks Install Diagnostic tool to fix some installation issues if you still receive the error. Refer to this article for a complete guide: Fix issues when QuickBooks has stopped working.

Furthermore, I've added this resource to guide you in restoring your backup file to your new computer for future reference: Restore a backup of your company file.

Disclaimer: This post is originally composed in English. I’ve translated this to Spanish using the tools that we have.

I'll keep an eye on your response, don't hesitate to add any details below. I'll be around to help you.

G

Gerardo33

I need to talk to someone high up with authority. My account is so screwed up by quickbook experts that no one can unscrew it. THIS IS AN OUTRAGE look at how much time we have wasted!!!

[removed]

Daniela_A

I'll point you in the right direction for support with your query, @Gerardo33.

I'd also love to help you achieve your goal. However, I need more information to get me on the same page. Would you mind telling me more about your concern?

Additionally, you can follow these steps to contact our phone support team to check this out further. Here's how:

Sign in to your QuickBooks Online company.
Go to Help (?).
Select Contact Us.
Enter your concern, then select Let's talk.
Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.

Looking forward to your reply. If you do have other concerns, don't hesitate to add them.

B

Beerguy2023

when i log in on my desktop my company information doesn't load

R

rvrfrf

Thanks for joining the Community and getting involved with this thread, Beerguy2023.

Since your company data isn't loading properly after signing in, I'd recommend checking the browser you're working with. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if pages load properly.

Here's how to access incognito mode in some of the most commonly used web browsers:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Option + P

If pages are loading correctly while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event screens continue not loading properly while browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers

Google Chrome - version 78 or newer
Mozilla Firefox - version 76 or newer
Microsoft Edge - version 75 or newer
Opera - version 68 or newer
Samsung - version 10 or newer
Safari - version 12 or newer

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.

Here's our supported operating systems and internet speeds:

Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet our system requirements, but are still encountering pages that aren't loading properly, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

Use the Help (?) icon.
Click Contact Us.
Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
Select Start messaging or Get a call.

Be sure to review their support hours so you'll know when agents are available.

In the event you're using QuickBooks Desktop, I'd recommend performing some of the recommended troubleshooting steps shared in Giovann_G's post.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

I'll be here to help if there's any additional questions. Have a lovely Wednesday!

T

Tom5656

HOw do I update payment information with new credit card

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rvrfrf

Thanks for joining this thread, Tom5656.

You can update your subscription's payment information from the Billing & Subscription screen.

Here's how:

Sign in as a primary admin.
Use your Gear icon.
Go to Account and settings.
Access the Billing & Subscription tab.
Next to your current payment method, select Edit.
Choose what you want to do from the Wallet list. You can edit your current payment method used for billing (expiration date, billing address, and account holder name), add a new payment method, or switch to a stored method.
After saving the change(s), your payment method will be displayed on the Billing & Subscription page.

If you're referring to updating a customer's payment info, you can do so while editing their profile or receiving a payment from them.

I'll be here to help if there's any additional questions. Have a lovely Thursday!

D

Denis 13

I would like to talk with life person because I would like to know when I filled the form here I put my Son in my profile as my depedent.

Bryan_M

We're glad to see you in this thread, @Denis 13. We'll ensure that the trust you've placed will not be wasted, and we'll provide the service you deserve.

Before routing you to our live support, we'd like to know what form you want to fill in so your son will be placed as your dependent. We might help you with this.

Moreover, you can follow the steps for contacting QBO live support below.

Here's how:

Click the (?) Help icon on the upper right.
Select Search, then Contact US.
Enter a brief description of your concern. Tap Continue.
Choose how would you like to connect with us. Have us call you or Chat with us.

Before we end this reply, we'd like to add these articles from QBO that might be helpful in the future:

We hope to have more conversations with you here @Denis 13. If you have additional questions, please don't hesitate to route back here. We'll be glad to help you with that. Thank you, and have a good day.

C

Carol Critz

How can I talk to a live person?

Bryan_M

Thanks for joining this thread, Carol.

Let me direct you to our live support.

Here's how:

Sign in to your QuickBooks Online company.
Click the Help (?) icon at the top right.
Select or type Contact Us.
Enter your concern, then select Let's talk.
Click Have us call you or Chat with us.

Their support hours for Plus, Essentials, and Simple Start are Monday to Friday 6 AM to 6 PM PT, and Saturday 6 AM to 3 PM PT. Then, for the Advanced, any time, any day

You might want to update the card on file, change your subscription, or just view our billing history, you can read this article: Manage billing, payment, and subscription info in QuickBooks Online.

If you have more QuickBooks-related concerns, never hesitate to reply to this thread. I'll be willing to lend a hand. Keep safe and enjoy the rest of the day.

J

Juanjortiz0423

I need help to talk to somebody!!!! I need to access my paystubs but I can’t find anyone to help me

J

JamaicaA

Hi there, @Juan11_2.

I recognize the need to communicate with our representatives regarding the paystubs. Rest assured that we're willing to help you.

You can follow the steps below to reach out to our Support Team. They can perform a further investigation to figure out what happened to your pay stubs. This way, a sound resolution will be given.