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tracylphares
January 14, 2024
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I am getting an odd error when trying to change an employee address. Any suggestions?

  • January 14, 2024
  • 1 reply
  • 0 views
I get the error "Enter a positive annual maximum amount"  which does not make sense for an employee address change.
    Best answer by LeizylM

    I understand the importance of changing an employee address in QuickBooks Online (QBO), tracy. I'm here to share insights about this. 

     

    Currently, we have an ongoing investigation into getting an error when updating an employee's information in QBO. Rest assured that our engineers are doing their best to fix it as soon as possible.

     

    I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

     

    1. Click the Help menu in the upper-right-hand corner.
    2. Type in "Talk to a human", then press Enter.
    3. Select Contact Support Team.
    4. Type again Talk to a human and click Contact Support Team.
    5. Choose a way to connect with us.

     

    For more details about our support availability, refer to this article: Contact Support. 

     

    We appreciate your continued patience as we work on a fix. Please don't hesitate to visit us again in the Community whenever you have additional QBO-related concerns. We're always here to help.

    1 reply

    L
    LeizylMAnswer
    January 15, 2024

    I understand the importance of changing an employee address in QuickBooks Online (QBO), tracy. I'm here to share insights about this. 

     

    Currently, we have an ongoing investigation into getting an error when updating an employee's information in QBO. Rest assured that our engineers are doing their best to fix it as soon as possible.

     

    I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

     

    1. Click the Help menu in the upper-right-hand corner.
    2. Type in "Talk to a human", then press Enter.
    3. Select Contact Support Team.
    4. Type again Talk to a human and click Contact Support Team.
    5. Choose a way to connect with us.

     

    For more details about our support availability, refer to this article: Contact Support. 

     

    We appreciate your continued patience as we work on a fix. Please don't hesitate to visit us again in the Community whenever you have additional QBO-related concerns. We're always here to help.

    K
    kylie8
    February 1, 2024

    I'm having the same problem and it's 3 weeks later.  Is there a fix for this yet?

    A
    AileneA
    February 2, 2024

    Hi there, kylie8. 

     

    After conducting a thorough check on the ongoing investigation and verifying that it is still in progress, our engineering teams are working diligently to gather all the necessary information and resolve the issue immediately. Rest assured that your concerns are being taken seriously, and every effort is made to rectify the problem as soon as possible. In the meantime, I recommend contacting our customer support team, who can assist you with any questions or concerns. They can also add your company to the affected list, keeping you updated on the progress of the investigation. 
     

    Here's how:

     

    1. Click the Help menu in the upper-right-hand corner and click Talk to a human.
    2. Type in "Talk to a human," then press Enter.
    3. Look for I still need a human and click on it.
    4. Choose Get help from a human.
    5. Pick between Start a chat or Get a callback.

     

    To learn more about managing employees in QBO, consider checking out these articles:

     

     

    If you need further assistance changing the employee's address, please don't hesitate to contact us here in the Community. I'll be available to provide additional help. Have a wonderful day!

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